About this role
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensure quality of coatings
- Analyze customer issues and troubleshoot technical problems.
- Directly responsible for all service activities within assigned territory/account(s) including:
- On-site product testing and refinement
- Customer personnel training and development as directed.
- Product and process issue resolution
- Process documentation in a timely manner and as directed.
- Process auditing
- Other assigned service requirements as directed/assigned.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
- Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
- Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
- Collaborate with other team members to escalate complex technical issues.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
- High school graduate or equivalent required
- Minimum 1-year related finishing experience or laboratory formulation experience.
- Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
- Excellent motivational facilitator skills
- Excellent people and leadership skills
- Excellent analytical and organizational skills
- Excellent verbal and written communication skills
- Excellent score on color examination
- Computer skills include word processing and spread sheets.
- Ability to objectively assess positive performance and address performance issues.
- Self-motivated, proactive, aggressive, and self-assured work ethics
- Provide leadership (leading by example with confident decision-making ability)
- Ability to think creatively to define and address personal, group or business needs and opportunities.
- Ability to travel as required.
Other facts
About Carboline
Operating from a position of global leadership, Carboline is considered the standard of quality high-performance coatings, linings, and fireproofing products. For over 75 years, Carboline has combined innovative product development with technical knowledge and experience to provide superior protective coating solutions around the world.
Carboline prides itself on offering a comprehensive line of coatings, linings, and fireproofing products. Our U.S. industrial service center and warehouses, worldwide manufacturing locations, and hundreds of technical sales team members located across the globe are ready to serve you.
Our sales engineers match the coatings technology with our customer's needs and expectations, and confidently provide solutions that are proven and reliable. We don't recommend a product on the shelf. We work with our customers to provide the products and solutions that best fit the project or application.
Our experience in doing this, coupled with the broadest product line offering in the industry, is a winning combination that keeps customers happy. Carboline's focus on performance and our wide range of market experience in various industrial and commercial markets sets us apart from the competition. If you have a problem, chances are we've solved it.
What you'll do
- The Technical Service Rep is responsible for ensuring the quality of coatings and troubleshooting customer issues. They will conduct on-site product testing, provide training, and resolve product and process issues.
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