About this role
Support Technician
Huntsville, AL
1st Shift
5am - 6pm
Sunday, Monday, Friday, Saturday
(Monday & Friday onsite)
(Sunday & Saturday offsite)
Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
The Opportunity:
Diagnose, troubleshoot, and resolve technical hardware/software issues remotely
Base-level training to our customers over the phone
Perform remote software upgrades
Research issues by reading logs and configuration files
Log all help desk interactions into the ticketing system
Redirect issues to correct resource
Identify and escalate situations requiring urgent attention
Inform management of recurring problems
Daily Responsiblities:
Problem Solving, Diagnostic, and Conflict Resolution Skills,
Excellent Oral and Written Communication Skills, Troubleshooting and Configuring Windows and Linux Operating Systems
QUALIFICATIONS:
Problem Solving, Diagnostic, and Conflict Resolution Skills,
Excellent Oral and Written Communication Skills, Troubleshooting and Configuring Windows and Linux Operating Systems
We will offer the successful candidate:
- Salary commensurate with education, experience, and skills
- Quarterly and Annual Bonus incentive based on operational performance.
- Benefits after 30 days including major medical, dental, vision, life, STD, and LTD.
- 401K
- PTO
Other facts
About Capstone Logistics, LLC
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. Powered by an interconnected platform, Capstone creates end-to-end efficiencies and cost-savings that help suppliers, distributors, and retailers exceed customer expectations. From performance-driven labor solutions to high-touch transportation and fulfillment, Capstone delivers the scale, accountability, and continuity that enables modern supply chains to compete in an ever-evolving environment.
What you'll do
- The Support Technician will diagnose, troubleshoot, and resolve technical hardware and software issues remotely. They will also provide base-level training to customers over the phone and log all help desk interactions into the ticketing system.
Ready to join Capstone Logistics, LLC?
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