Overview

Under the direction of the CapRelo Director of Move Management, provides supervisory assistance to Move Supervisors and manages escalated and high-profile assignments. Position interacts with several service areas within the organization, including OPS, International, and Claims, to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

Responsibilities

• Lead and supervise a team of move supervisors, ensuring smooth and efficient day-to-day operations.
• Coordinate with the Director of Move Management to establish operational goals, strategies, and performance metrics. 
• Monitor team performance and individual contributions, providing feedback, coaching, and support as needed.
• Monitors and tracks coordination of team activities from point of shipment acceptance to delivery
• Helps settle escalated claims issues making quick and effective decisions to maintain operational continuity.
• Develop and implement process improvements to optimize workflow and increase operational efficiency.
• Collaborate with cross-functional teams to address operational challenges and implement solutions.
• Prepare reports and presentations for senior management, providing insights into team performance and operational trends.
• Identify training needs and opportunities for professional development within the team.
• Foster a positive and collaborative team culture, promoting open communication and teamwork.
• Prepare and conduct employee performance reviews in conjunction with the Director of Operations.
• Flexibility to adapt to changing priorities and demanding workloads.
• Identify training needs and develop learning objectives aligned with business goals.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct regular team meetings to communicate updates, goals, and performance targets.

Qualifications

• Good math skills.
• Excellent customer service skills.
• High attention to detail.
• Minimum of 5 years Global Mobility Industry Experience.
• Possesses a minimum of 1 year of experience in a leadership role or equivalent relevant experience.
• Proficient in managing daily operations and streamlining processes to drive increased efficiency and productivity.
• Interact with customers and team in a friendly, professional, and empathetic manner, actively listening to their concerns, and providing effective solutions. Deliver top-notch service to ensure customer satisfaction.
• Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment.
• Demonstrates a track record of achieving satisfactory results
• Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department.
• Strong computer skills are a must, with proficiency in Microsoft products.

About

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

Benefits

• In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

​Equal Opportunity/Affirmative Action Employer