Overview

Responsible for the coordination and management of relocation and assignment services for Clients’ employees embarking on a new global assignment or transfer, or domestically relocating within Canada in line with client policies or contractual specifications. Services may include home marketing assistance, property management, home purchase assistance, discussion of cost estimates and calculation/accordance with client policies; policy orientations with assignees and their families – including explanation of balance sheets and allowance calculations, household goods shipment, temporary living, home finding, furniture rental, visa and immigration coordination, cultural training, language training, expense administration; managing return trips, payment of miscellaneous allowances, destination/settling in services;  repatriation, etc. Single point of contact for all transactions.

Responsibilities

• Manage the end-to-end lifecycle of all types of mobility services, including domestic relocations, short and long-term and commuter assignments and permanent transfers.
• Conduct policy orientation calls and counsel the employee on the applicable Mobility policy.
• Coordinate tax consultation services as required and manage policy components to ensure compliance and financial risk management.
• Communicate directly with the client as appropriate.
• Manage policy exceptions as directed by the client.
• Proactively manage all service partners used as part of the relocation process (e.g., visa and immigration, home sale and home marketing, home search and settling in, cultural training, language training, temporary living etc.).
• Manage expenses and coordinate with appropriate departments to ensure timely payments.
• Proactively connect with employee prior to relocating, while on assignment and when returning from assignment.
• Advise business sponsors on policies and processes, managing their expectations in terms of timescales, costs, and key mobility considerations.
• Use technology and systems to track, manage and update each step of the process.
• Maintain files with comprehensive audit trails and notes, following all SOP’s and checklists.
• Manage the household goods process including survey, pack/load, delivery and claims.
• Participate in annual or quarterly meetings with client as required.
• Meet/exceed service metrics.
• Support Global Team Lead with special projects.
• Some after-hours communication may be required.
• Maintain a professional and positive work attitude and team spirit.
• Represent self and CapRelo in a professional manner at all times.

Qualifications

• Bachelor's Degree or equivalent experience.
• Fluent in English and French (Canadian) - spoken and written.
• Three to five years’ experience within the Global Mobility or Relocation industry, working on Canada domestic moves as well as global relocations or customer service experience.
• Microsoft Office Suite knowledge. 
• Understanding of relocation and assignment processes including policy fundamentals and allowance calculations as well as an understanding of the Canadian real estate market preferred.
• Ability to multi-task in a high-pressure environment.
• Exceptional organizational, communication, planning and interpersonal skills.
• Strong attention to detail.
• Outstanding customer service skills.
• Experience of working remotely and being part of a global team.

About

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.