CB
Manager: Client Care Operations (Chat Support)
full-time•Milnerton
About this role
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
- Setting and driving an operational delivery culture.
- Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
- Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
- Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.
Experience
- At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
- 2 years management or leadership experience.
- Client service / call centre / retail or financial services management experience.
- Experience in utilising measurement tools and dashboards to inform business decision making.
- Proven experience in enhancing client experience in a client engagement environment.
- Function related experience (role specific)
Qualifications (Minimum)
- A relevant tertiary qualification in Business Administration or Management
Qualifications (Ideal or Preferred)
- A relevant degree in Business Administration or Management
Knowledge
- Commercial and business drivers of a financial services / retail environment
- People management and development practices
- Call centre / client service environments.
- Client experience
- Operational data analytics
- FAIS regulations (in relevant areas)
- Collections experience (in relevant areas)
Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Leadership Skills
- Communications Skills
- Planning, organising and coordination skills
- Problem solving skills
- Analytical Skills
- Decision making skills
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
What you'll do
- The Manager of Client Care Operations is responsible for ensuring operational excellence and enhancing the client experience. This includes driving an operational delivery culture and utilizing data to inform decision-making.
About Capitec Bank Ltd
Imagine simple, affordable banking solutions that work for you – just like it does for over 25 million South Africans. They’re banking smart, paying less and getting more value every day with us.
As the country’s leading digital bank, we’re proud to have been voted the Coolest Bank by the youth in the 2024 Sunday Times GenNext Awards.
With 880 branches and a team of over 16,900, we’re here to grow with you.
Ready to join Capitec Bank Ltd?
Take the next step in your career journey
Frequently Asked Questions
What does a Manager: Client Care Operations (Chat Support) do at Capitec Bank Ltd?
As a Manager: Client Care Operations (Chat Support) at Capitec Bank Ltd, you will: the Manager of Client Care Operations is responsible for ensuring operational excellence and enhancing the client experience. This includes driving an operational delivery culture and utilizing data to inform decision-making..
Is the Manager: Client Care Operations (Chat Support) position at Capitec Bank Ltd remote?
The Manager: Client Care Operations (Chat Support) position at Capitec Bank Ltd is based in Milnerton, Western Cape, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the Manager: Client Care Operations (Chat Support) position at Capitec Bank Ltd?
You can apply for the Manager: Client Care Operations (Chat Support) position at Capitec Bank Ltddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.