Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

ESSENTIAL FUNCTIONS

• Coordinates and supports physician call schedules and associated maintenance of the schedules.
• Gathers complete patient and procedure information. Verifies information is complete and accurate.
• Prepares and distributes schedules in accordance with established time frames. Works closely with physicians and medical office administration to schedule and maximize utilization of time.
• Manages after-hours answering service. Ensures proper schedules, coverages, and communications are clear, concise, and ready.
• Demonstrates willingness to assist co-workers during periods of heightened patient activity.
• Reviews promptly with physician routine issues, difficulties, and unusual circumstances. Handles promptly patient problems or complaints. Refers difficult situations to manager or director as needed.
• Plans daily schedule to maximize physician productivity in the practice. Coordinates and schedules other physician activities or programs with various CH departments.
• Coordinates hospital patient activity for doctors and billing company as required.
• Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources like exam rooms or equipment, to ensure appropriate availability for each provider.
• Works in conjunction with physician(s) and manager or director to develop and implement a practice-specific plan for the introduction and growth of the practice in the community.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• Education: High School Diploma or GED.
• Experience: Five years of previous medical office or hospital setting experience.
• Knowledge and Skills: Excellent communication, interpersonal and organizational skills. Ability to problem solve and multi-task.
• Special Training: Proficient computer skills. Familiarity with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.
• Mental, Behavioral and Emotional Abilities: Able to multi-task and manage frequent interruptions. Customer focused.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: N/A

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This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.