Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Position Overview

ESSENTIAL FUNCTIONS

• Collaborates with physician offices, hospital clinic or directly with patients to schedule Cancer Center patients, negotiating date and time, and avoiding resource conflicts. Gathers patient’s complete medical records which may include prescriptions, patient demographics, financial information and H&P. Oversees filing of information into medical records according to established protocol, preparation, and pulling and scanning medical records.
• Performs all medical receptionist duties, including but not limited to, greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork associated with these functions. Coordinates communication of follow-up care needs to patients and physician offices as appropriate.
• Assures prompt patient service both on telephone and at front desk. Oversees registration and checkout process and handling of medical records to assure efficient flow of patients through the office. Maintains positive working relationships with all physician offices, hospital departments and outside vendors.
• Coordinates inter-department services and resources (ie: pharmacy, lab diagnostic imaging for patients. Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources. Communicates with hospital transport and outside transportation resources to schedule patient transportation.
• Verifies that insurance precertification and authorization is accurate and contains necessary codes. Confirms that all physician orders are billable and contains necessary information (diagnostic code, CPT code or description, order date, frequency and physician signature). Verifies benefit eligibility using a variety of online systems or by calling insurance company.
• Reviews with supervisor routine issues, difficulties and unusual circumstances. Handles promptly patient problems/complaints. Refers difficult situations to supervisor and Director.
• Communications with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or when they miss their appointment. Is a resource for physician' offices on how to refer patients for treatment.
• Demonstrates willingness to assist co-workers during periods of heightened patient activity.
• Works in conjunction with physician(s) and Director/Supervisor to develop and implement a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.
• Performs additional duties upon request.

MINIMUM REQUIREMENTS

• Education: High school diploma or GED.
• Experience: Six months medical office or hospital setting experience.
• Knowledge and Skills: Excellent communication, interpersonal and organizational skills. Ability to problem solve and multi-task. Able to multi-task and manage frequent interruptions.
• Special Training: Proficient computer skills. Familiar with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: N/A

This position is eligible for the following benefits:

• Retirement Savings and Investment Plan

• Disability Benefits – Short Term Disability (STD)

• Sick Time Off

• Employee Assistance Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.