CH
Customer Service Representative
full-time•Tallahassee
About this role
Location: Raymond Diehl
Department: Network Services
F/T or P/T status: Full-time
Schedule/Hours: M-F, 8am - 5pm
Job Summary:
Answer a high volume of incoming calls from providers communicating information about member eligibility, health plan benefits, physician referrals, claims and related matters. Responds to written correspondence and email as well as face-to-face inquiries from providers. Provide follow up on inquiries, which includes faxing, documentation, mailing and/or liaising with other departments. Provides assistance for resolving problems concerning CHP membership and services.
Minimum Qualifications:
High school diploma or equivalent (GED). Preference will be given to candidates with one or more of the following: (1) an Associate's degree (AA/AS), (2) a minimum of one year of call center or medical office experience, or (3) computer proficiency with MS Office products.
What you'll do
- The representative will handle a high volume of incoming calls from providers, communicating essential information regarding member eligibility, health plan benefits, physician referrals, and claims. They will also respond to written correspondence, emails, and face-to-face inquiries, providing necessary follow-up actions like faxing, documentation, and liaising with other departments.
About Capital Health Plan
In 1982, a group of Tallahassee’s civic leaders came together to create a quality, affordable health care system to meet the health needs of the community. More than thirty-five years later, Capital Health Plan has become a national health care leader. We started with 5,000 members and a network of 75 doctors. We’ve now grown to more than 135,000 members with a broad network of more doctors, hospitals and other health care providers throughout our service area.
Ready to join Capital Health Plan?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative do at Capital Health Plan?
As a Customer Service Representative at Capital Health Plan, you will: the representative will handle a high volume of incoming calls from providers, communicating essential information regarding member eligibility, health plan benefits, physician referrals, and claims. They will also respond to written correspondence, emails, and face-to-face inquiries, providing necessary follow-up actions like faxing, documentation, and liaising with other departments..
Is the Customer Service Representative position at Capital Health Plan remote?
The Customer Service Representative position at Capital Health Plan is based in Tallahassee, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Capital Health Plan?
You can apply for the Customer Service Representative position at Capital Health Plandirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.