Automotive Service Operations Coordinator - Mercedes-Benz

Company:

Mercedes-Benz is seeking a highly organized and service-focused Automotive Service Operations Coordinator to support the daily operations of our Mercedes-Benz Service Department. This role plays a critical behind-the-scenes function, combining service administration, internal advising support, and scheduled holiday coverage for the Service Advisor team to ensure consistency, compliance, and an exceptional customer experience.

Key Responsibilities

Service Operations & Administration

• Process and manage manufacturer-related service submissions and documentation in accordance with Mercedes-Benz standards

• Ensure accuracy and completeness of repair orders, labour operations, and supporting documentation

• Track, reconcile, and follow up on service transactions and discrepancies

• Maintain organized service records, reports, and audit-ready documentation

Internal Advisor Support

• Open and manage internal repair orders, including PDI, reconditioning, and internal work

• Coordinate communication between technicians, parts, and management to support workflow efficiency

• Verify labour times, coding, and documentation accuracy

Holiday Coverage – Service Advisor

• Provide Service Advisor coverage during scheduled vacations and holidays

• Greet customers, assess service needs, and open repair orders

• Communicate service updates and recommendations clearly and professionally

• Support a seamless and premium customer experience during coverage periods

What We’re Looking For

• Previous experience in an automotive service or dealership environment

• Strong understanding of service department operations and processes

• Exceptional attention to detail and organizational skills

• Confident communication skills with both internal teams and customers

• Ability to adapt between administrative and customer-facing responsibilities

Why Join Our Team

• Work with a globally recognized luxury automotive brand

• Be part of a professional, collaborative service team

• A role that offers variety, responsibility, and stability

• Opportunity to grow within service operations and dealership leadership

If you’re detail-oriented, adaptable, and take pride in keeping service operations running smoothly, we encourage you to apply.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.