Patient Accounts Representative
full-time•Oakton
About this role
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a full-time Patient Accounts Representative to join our team. This is an on-site position located at our Central Business Office in Oakton, Virginia.
Responsibilities
- Troubleshoot and problem solve billing inquiries.
- Provide first line of support to patients through the Billing Phone Line during scheduled phone coverage hours.
- Complete adjustment to patient accounts.
- Updating patient information to ensure proper processing of payments.
- Process patient payments and refunds.
- Help patients set up payment plans.
- Liaise with insurance representatives to ensure that patients have coverage for necessary treatments
- Back-up and assist other billing department staff as required.
- Extracting relevant information from patient records.
- Liaising with physicians and other parties to clarify information.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities
- Experience supporting patient account functions of a medical practice.
- Knowledge of medical terminology.
- Ability to work autonomously and as part of a team.
- Ability to communicate effectively in both oral and written form.
- Ability to understand and follow instructions.
- Ability to perform in an organized and efficient manner, demonstrating adaptability and flexibility
- Ability to provide quality customer service to patients, families, vendors, and other team members
Requirements
- Patient Accounts/Collections experience required.
- Strong understanding of medical billing processes.
- Experience working with Electronic Medical Records (EMR) – Athena is a plus!
- High school diploma or equivalent required.
Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
Other facts
Tech stack
Billing Inquiries Troubleshooting,Patient Support,Account Adjustments,Patient Information Updates,Payment Processing,Payment Plans Setup,Insurance Liaison,Medical Terminology,Autonomy,Teamwork,Effective Communication,Organization,Adaptability,Flexibility,Customer Service,EMR Experience
About Capital Area Pediatrics
What you'll do
- The representative will troubleshoot and resolve billing inquiries, serve as the first line of support for patients via the billing phone line, and manage patient account adjustments and information updates to ensure proper payment processing. They will also process payments, help set up payment plans, and liaise with insurance representatives regarding patient coverage.
Ready to join Capital Area Pediatrics?
Take the next step in your career journey
Frequently Asked Questions
What does a Patient Accounts Representative do at Capital Area Pediatrics?
As a Patient Accounts Representative at Capital Area Pediatrics, you will: the representative will troubleshoot and resolve billing inquiries, serve as the first line of support for patients via the billing phone line, and manage patient account adjustments and information updates to ensure proper payment processing. They will also process payments, help set up payment plans, and liaise with insurance representatives regarding patient coverage..
Why join Capital Area Pediatrics as a Patient Accounts Representative?
Capital Area Pediatrics is a leading Hospitals and Health Care company.
Is the Patient Accounts Representative position at Capital Area Pediatrics remote?
The Patient Accounts Representative position at Capital Area Pediatrics is based in Oakton, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Accounts Representative position at Capital Area Pediatrics?
You can apply for the Patient Accounts Representative position at Capital Area Pediatrics directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Capital Area Pediatrics on their website.