Summary
About this role
Job title:
Team ManagerJob Description:
Work with team members to meet customer needs in a responsive and efficient manner.
Drive employee engagement
Hire, train, assign, direct, and evaluate employees. Manage employment related issues.
Process cases across all disciplines as required based on the needs of the service and our customers.
Ensure continuous service improvements, high standards of performance, quality and efficiency.
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
PermanentOther facts
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What you'll do
- The Team Manager assists in managing accounts and teams to meet specific targets. They work with team members to ensure customer needs are met efficiently and drive employee engagement.
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