Summary
Location
Mumbai
Type
full-time
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About this role
Job title:
Senior Executive - Financial ServicesJob Description:
Handle BAU more complex tasks than Associate Accounting Processor
Review, document and resolve complex queries as required ensuring quality communication and resolution
Supports the team with ad-hoc requests and projects as required.
Manage incoming calls, emails & QLS distribution / shared mailbox efficiently across the resource
Manage payment & refund expectations for both external & internal stakeholders, chasing delinquent accounts for Capita
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
Raise invoices & credit notes in SAP both singularly & en mass in a timely & accurate manner
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
PermanentOther facts
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What you'll do
- The role involves managing transaction processes such as accounts payable and receivable, ensuring quality communication and resolution of complex queries. Additionally, it includes raising invoices and credit notes in SAP and maintaining high levels of customer service.
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