Job title:

Job Description:

HR Operations Advisor

To provide comprehensive and pragmatic Operational HR Support to Managers and Senior within a business context in line with company policies, procedures, legal requirements in order to create commercially focused solutions on people issues in line with business objectives.

Key Responsibilities

• Build strong professional relationships with Management teams and participate in Senior Management Team meetings
• Provide commercially focused advice and support to Managers on all Employee Relations issues in line with Company procedures including disciplinary, grievance and sickness absence issues
• Raise awareness of current and new Employment Legislation as well as other corporate initiatives
• Produce Monthly HR report and HR statistics, strong
• Identify trends and proactively address issues of high turnover, sickness and cost savings within the Business unit
• Lead the HR work stream on ad hoc projects e.g. restructuring, change management, Group HR initiatives
• Assist in adhoc projects/initiatives on behalf of the Group HR team
• Networking and building relationships within the wider HR team

Minimum Requirements:

Minimum Qualification: Matric

Required Qualification: Human Resource Management/BCOM/Diploma in HR (Completed)

Minimum experience:

• 2-3 years’ experience in HR Business Partnering role
• Previous BPO or corporate environment experience

Key Attributes

• Ability to influence key decision makers and to challenge when necessary
• Resilient and ability to ‘stand your own ground’
• Ability to multi-task, work well under pressure and use own initiative
• Team player
• Strong written and verbal communication style and ability to flex style to meet needs of different business unit
• Strong reporting skills
• Ability to work autonomously and make own decisions
• Flexible, adaptable and ability to travel on a regular basis

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Key Relationships

Report Line

• Snr HR Business Partner  

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

No late applications will be considered

Closing date: Midnight 3 February 2026

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