Summary
Location
Leeds
Salary
$24k - $26k (GBP)
Type
full-time
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About this role
Job title:
Commercial Support ExecutiveJob Description:
Key Responsibilities
Deliver operational support for Samsung’s always-on and ad-hoc campaigns, ensuring timely execution and alignment with business objectives.
Monitor and manage global lead generation activities, ensuring data accuracy and timely lead allocation.
Consistently achieve key performance indicators across quality, customer satisfaction, responsiveness, conversion, and revenue metrics.
Deliver commercial service support for specialist accounts & wider sales team.
Handle inbound and outbound communications across multiple channels to support lead generation and service queries.
Support the distribution and collection of data for various campaigns, providing actionable insights to drive campaign effectiveness and optimisation.
Work closely with commercial managers, sales teams, and operational stakeholders to ensure seamless campaign delivery.
Key Competencies & Required Skills
Proven experience in a commercial support, sales operations, or administrative role within a B2B environment. (Or similar environment)
Strong organizational skills with the ability to manage multiple priorities.
Proficiency in Microsoft Office Suite - familiarity with Salesforce is desirable but not essential.
Excellent communication skills across phone, email, and digital channels.
Ability to work collaboratively in a fast-paced, dynamic environment.
Must be able to work from the Leeds office at least 2 days per week.
Benefits
We offer full training and support when you join us, and there will be opportunities to grow and develop within the business.
As part of this pioneering team, you will also receive additional levels of ongoing coaching and development. There will also be incentives and bonuses on offer for delivering key objectives within your role, additionally we also offer…
A competitive salary range of £24,000 to £26,000 per annum
Monthly Bonus Scheme based on monthly KPI's
23 days holiday (including public holidays)
A pension scheme
A wide range of discounts on many products and services
cycle2work scheme
Interest free season ticket loans
On-site parking where available
Apprenticeship programme leading to a formally recognised professional qualification from the CMI in Management & Leadership Development
What we hope you’ll do next:
- Choose apply now to fill out our short application and attach your CV
- If your experience and skills are a match, we will contact you to discuss the role further
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Leeds,
United KingdomTime Type:
Full timeContract Type:
PermanentOther facts
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What you'll do
- The Commercial Support Executive will deliver operational support for Samsung’s campaigns and manage global lead generation activities. They will also ensure timely execution and alignment with business objectives while achieving key performance indicators.
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