Summary
About this role
The successful candidate will be performing 2nd line server & storage-based support, deploying/managing changes and building/re-building servers that support Next’s eCommerce environment and managing mid-size projects.
The role includes, but is not limited to, proactive monitoring, 2nd line fault diagnosis and resolution, rebuilds and upgrades to existing servers and systems, managing and deploying changes to servers, anti-virus deployment and monitoring, designing, and producing management reports for server/storage health/capacity management and managing server security.
Job title:
Analyst - Server SupportJob Description:
Responsibilities:
- Windows 2008/2012/2016 Server, Linux Servers, clustering technologies, VMWare, Hyper-V, Microsoft Systems SCCM/SCOM, TCP/IP, Microsoft SQL Server, IIS 7/8, PowerShell Scripting or VB Scripting and Altiris Deployment Server
- Demonstrate excellent problem resolution skills using intelligent qualified troubleshooting techniques, using a variety of internal and external resources.
- Good communication skills to liaise with UK Technical teams via phone, email and chat in a professional, efficient and clear manner.
- Can work with other technical teams to understand both business and functional impact.
- Have experience in managing small projects, displaying a methodical and logical approach to prioritizing, and organizing projects in line with business requirements.
- Self-motivating with the ability to identify and define development requirements.
- Can work on own initiative and priorities in a fast-moving environment.
- Work well as a member of a team whilst adhering to and promoting team standards.
- Understand and use change, incident, and request management.
- Produce documentation to a high standard and be proactive in knowledge transfer to colleagues and operational teams.
- Benchmarking and monitoring system performance to proactively manage server/storage estate.
- Provide regular reporting to senior management team. Keep the management team informed of major issues and concerns.
- Flexible to Overtime requests
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
PermanentOther facts
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What you'll do
- The successful candidate will provide 2nd line server and storage support, manage changes, and build/rebuild servers for Next's eCommerce environment. Responsibilities include proactive monitoring, fault diagnosis, server upgrades, and managing server security.
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