About this role
Facility
Highsmith Rainey Specialty HospitalLocation
Fayetteville, North CarolinaDepartment
Express CareJob Family
Clinics - OutpatientWork Shift
Days (United States of America)Summary
Responsible for the coordination of staff and material resources in various clinical areas with the goal of promoting safe, cost-efficient, quality care and patient satisfaction.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Monitors all aspects of operations promoting quality customer service and positive guest relations within the clinical areas via rounds and other feedback mechanisms
Monitors clinical areas for cleanliness and adequacy of supplies and oversee the proper use and accountability of all equipment
Remains familiar with and strives for compliance with standards for accreditation and certifications by external agencies (JCAHO, OSHA, etc)
Addresses disciplinary issues with employees and documents according to Medical Center guidelines
Participates in development, monitoring and evaluation of policies and procedures for all clinical areas
Addresses and resolves patient/family complaints
Monitors patient acuity and directs patient flow and reassignment of staff to promote prompt delivery of nursing care
Assesses the educational needs of staff and provides educational opportunities that promote competency
Performs periodic reviews of patient charges and nursing documentation
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
Associate’s degree in Nursing required
Bachelor's degree in Nursing preferred
Current Registered Nurse licensure in North Carolina or compact state licensure required
Work Experience:
3 years nursing experience required
1 year management experience required
Knowledge, Skills, and Abilities Required:
Knowledge of growth and development and the skills necessary to provide age-appropriate care for the following patient categories: infant (0-12 months), toddler (13-30 months), pre-schooler (31 months-5 years), school age (6-12 years), adolescent (13-18 years), adulthood (19-30 years), middle adulthood (31-65 years) and older adulthood (>65 years)
Positive interpersonal skills
Excellent people skills
Effective organizational, teaching and leadership skills
Knowledgeable of the physiological, psychosocial and spiritual needs of the patients typically served
Physical Requirements:
Speech and auditory acuity for communication of patient needs
Visual acuity for observation of patients
Much standing, walking, bending and lifting with demonstrated good body mechanics
Position may involve skin, eye, mucous membranes, or parenteral contact with blood or other potentially infectious materials
Must be able to lift 35 pounds
#CFVH-2026
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
Other facts
About Cape Fear Valley Health
Cape Fear Valley Health is a 988-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with 7,500 employees and 1,000+ physicians, it includes Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Health Pavilion North, Health Pavilion Hoke and Harnett Health.
Cape Fear Valley has been nationally recognized by:
Healthgrades as a Top 100 Hospital for Cardiac Care and Coronary Intervention
IBM Watson as a Top 50 Cardiovascular Hospital
The Leapfrog Group Grade-A for Patient Safety
North Carolina-Designated Level Three Trauma Designation
The Joint Commission: Disease Specific Certification in:
• Hip Replacement Surgery (Cape Fear Valley Medical Center and Hoke Hospital)
• Knee Replacement Surgery (Cape Fear Valley Medical Center and Hoke Hospital)
• Heart Failure
• Advanced Stroke
• AMI: Acute Myocardial Infarction
• Pneumonia (Cape Fear Valley Medical Center and Bladen County Hospital)
• Advanced Perinatal Care
• Sepsis (Cape Fear Valley Medical Center and Bladen County Hospital)
• Wound Care (Highsmith-Rainey Specialty Hospital)
• Chest Pain (Hoke Hospital)
• Acute Stroke Ready (Hoke Hospital)
American College of Cardiology: Chest Pain Center Accreditation
American College of Surgeons National Accreditation Program for Bariatric Surgery: Comprehensive Center
American College of Surgeons Commission on Cancer: Cancer Center Accreditation
American College of Surgeons National Accreditation Program for Breast Centers: Breast Care Center Accreditation
Commission on Accreditation of Ambulance Services: EMS
What you'll do
- The Nursing Supervisor is responsible for coordinating staff and resources in clinical areas to ensure quality care and patient satisfaction. This includes monitoring operations, addressing patient complaints, and overseeing staff education and compliance with standards.
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