About this role
Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Command CenterJob Family
ClericalWork Shift
Variable (United States of America)Summary
Facilitates patient flow into, through and out of the Cape Fear Valley Health system.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that supports principles of service excellence
Communicates with internal and external stakeholders using problem-solving skills to facilitate patient placement and transfers into and out of Cape Fear Valley Health System
Receives physician orders on new admissions/transfers
Monitors bed availability and coordinates bed placement, transfers, and discharges
Maintains a list of patients awaiting transfer into Cape Fear Valley Health System
Serves as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability and patient flow issues
Facilitates effective utilization of technology available for expediting patient flow through the health system
Collaborates with Nursing Leadership, Care Coordination, and individual Units to facilitate patient throughput
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
High school diploma or equivalent required
EMS credential preferred
Work Experience:
Computer experience required
Hospital and/or business office experience with specific focus in patient logistics preferred
EPIC experience preferred
Knowledge, Skills, and Abilities Required:
Ability to communicate needs and concerns in a constructive and positive manner.
Ability to prioritize work and maintain control in stressful situations
Exhibits creativity and flexibility in problem solving
Ability to collaborate with a variety of individuals and disciplines
Ability to communicate and resolve patient concerns
Physical Requirements:
Visual and auditory acuity required
Able to articulate clearly and succinctly
Work requires long periods of standing, sitting, or walking
Must have command of the English language
Visual and auditory acuity
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
Other facts
About Cape Fear Valley Health
Cape Fear Valley Health is a 988-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with 7,500 employees and 1,000+ physicians, it includes Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Health Pavilion North, Health Pavilion Hoke and Harnett Health.
Cape Fear Valley has been nationally recognized by:
Healthgrades as a Top 100 Hospital for Cardiac Care and Coronary Intervention
IBM Watson as a Top 50 Cardiovascular Hospital
The Leapfrog Group Grade-A for Patient Safety
North Carolina-Designated Level Three Trauma Designation
The Joint Commission: Disease Specific Certification in:
• Hip Replacement Surgery (Cape Fear Valley Medical Center and Hoke Hospital)
• Knee Replacement Surgery (Cape Fear Valley Medical Center and Hoke Hospital)
• Heart Failure
• Advanced Stroke
• AMI: Acute Myocardial Infarction
• Pneumonia (Cape Fear Valley Medical Center and Bladen County Hospital)
• Advanced Perinatal Care
• Sepsis (Cape Fear Valley Medical Center and Bladen County Hospital)
• Wound Care (Highsmith-Rainey Specialty Hospital)
• Chest Pain (Hoke Hospital)
• Acute Stroke Ready (Hoke Hospital)
American College of Cardiology: Chest Pain Center Accreditation
American College of Surgeons National Accreditation Program for Bariatric Surgery: Comprehensive Center
American College of Surgeons Commission on Cancer: Cancer Center Accreditation
American College of Surgeons National Accreditation Program for Breast Centers: Breast Care Center Accreditation
Commission on Accreditation of Ambulance Services: EMS
What you'll do
- The Communication Specialist facilitates patient flow into, through, and out of the Cape Fear Valley Health system. This includes coordinating bed placements, transfers, and discharges while serving as a liaison for patients, families, and staff.
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