About this role
- Configure, install, maintain, and trouble shoot printers, scanners, electronics, and other peripheral devices in local and wide area networks.
- Configure, install, maintain, and trouble shoot PC Workstations including application installation and debugging, network client installation and maintenance.
- Assist with network management and monitoring.
- Install, relocate, replace, troubleshoot and maintain VoIP telephones
- Assist in supporting and maintaining mobile/cell phones and other handheld computing devices
- Performs daily operational tasks including maintaining problem / solution documentation
- Prepares and maintains written documentation and inventory of all systems devices.
- Regularly takes part in technical training
- On-call, and weekend work are required.
- Attends departmental and user meetings as required.
- May provide coordination of small tasks involving more than one end user computing staff member, primarily related to Move/Add/Change (MAC) or construction related scopes of work.
- Performs other work related duties as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.
Associate in Science with major in Information Systems, Engineering, or equivalent combination of education and work related experience.
- One or both of the following certifications:
CompTIA IT Fundamentals or CompTIA A+
or
Microsoft Technology Associate (MTA) Windows Operating System Fundamentals
or equivalent combination of education and work related experience
- Minimum of three (3) years hands on experience as a Computer Technician supporting data related computing services requirements, and at least one year supporting voice (VOIP) related requirements
- Experience with the installation and use of computer application software focusing on Microsoft products such as Windows Operating Systems and Office (Word, Excel, Access, PowerPoint, Visio) required.
- Three (3) years experience in a multi-platform environment supporting its networking infrastructure, operating systems and protocols.
- Proven problem solving and analytical skills including identifying and resolving computer and peripheral setup, trouble shooting, and component failure.
- Demonstrated ability to work effectively with limited supervision.
- Proven interpersonal relation skills.
- Valid Massachusetts drivers license for automobiles.
- Ability to read, write, and communicate in English
Other facts
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.
We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.
For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
What you'll do
- The Technician Specialist is responsible for configuring, installing, maintaining, and troubleshooting various devices including printers, scanners, and PC workstations. Additionally, the role involves assisting with network management and supporting mobile devices.
Ready to join Cape Cod Healthcare?
Take the next step in your career journey