Scheduling Access Specialist, PCP (South Yarmouth)
full-time•Yarmouth
About this role
- Primary contact for patient access for patients and other departments.
- Maintains provider schedules to achieve productivity targets, patient access and provider flow.
- Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
- Manages the schedule during transition to new models of care when applicable.
- Monitors physician’s panel and contacts patients who are past due for appointments.
- Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
- Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
- Reschedules patient appointments and extends patient schedules as necessary
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
- Maintains efficient flow of daily patient schedule and front office operations
- Mail out new patient package when applicable
- Confirms appointments within 24 hours
- Liaison for existing and future patients seeking new and follow-up care appointments
- Performs tasks as a receptionist and EMR Specialist as needed
- Timely communication of unresolved issues to manager or designee to facilitate timely interventions
- Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- At least one (1) year of experience with medical scheduling preferred
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- Medical terminology knowledge preferred
- Typing skills at 30 WPM preferred
Other facts
Tech stack
Patient Access,Scheduling,Customer Service,Communication,Interpersonal Skills,Medical Terminology,Electronic Medical Records,Office Technology,Typing Skills,Confidentiality,Team Collaboration,Problem Solving,Time Management,Attention to Detail,Follow-Up,Professionalism
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.
We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.
For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Hospitals and Health Care
Founding Year: 1916
What you'll do
- The Scheduling Access Specialist is the primary contact for patient access, managing provider schedules to ensure productivity and patient flow. They also track patient appointments and follow-ups, ensuring efficient daily operations.
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Frequently Asked Questions
What does a Scheduling Access Specialist, PCP (South Yarmouth) do at Cape Cod Healthcare?
As a Scheduling Access Specialist, PCP (South Yarmouth) at Cape Cod Healthcare, you will: the Scheduling Access Specialist is the primary contact for patient access, managing provider schedules to ensure productivity and patient flow. They also track patient appointments and follow-ups, ensuring efficient daily operations..
Why join Cape Cod Healthcare as a Scheduling Access Specialist, PCP (South Yarmouth)?
Cape Cod Healthcare is a leading Hospitals and Health Care company.
Is the Scheduling Access Specialist, PCP (South Yarmouth) position at Cape Cod Healthcare remote?
The Scheduling Access Specialist, PCP (South Yarmouth) position at Cape Cod Healthcare is based in Yarmouth, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Scheduling Access Specialist, PCP (South Yarmouth) position at Cape Cod Healthcare?
You can apply for the Scheduling Access Specialist, PCP (South Yarmouth) position at Cape Cod Healthcare directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Cape Cod Healthcare on their website.