About this role
- Greets and promptly acknowledges patients’ presence in the waiting room
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
- Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
- Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
- Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
- Processes cancellations and no show appointments, and notifies clinician of change in schedule
- Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
- Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
- Prepare associated forms such as requisitions or referral forms with review of any prep required
- Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
- Refer patients with billing inquiries and/or payment questions to the billing office
- Print and/or provide medical records information to outside agencies and physicians under established guidelines
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
- Attends departmental meetings
- Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- Strong communication and interpersonal skills
- Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Experience in an office setting with at least 1 year experience preferred
- Knowledge of various insurance authorization/referral requirements preferred
- Medical Terminology knowledge preferred
- Typing skills at 30 WPM preferred
Other facts
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.
We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.
For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
What you'll do
- The receptionist greets patients, manages phone calls, and handles patient check-ins and check-outs. They also maintain appointment schedules and ensure accurate patient records.
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