About this role
1. The Manager of Donor Relations serves as the liaison between Lightkeepers and Cape Cod Healthcare and its affiliated health care providers.
2. Serves as the Foundation’s representative during all Lightkeepers-related emergencies, as well as general health inquiries and referral requests by Lightkeepers.
3. Provides communication to Foundation staff on all liaison activity, as well as updating and maintaining donor records with activities and services provided.
4. In partnership with the Major Gift Officer (“MGO”) staff, conducts Lightkeepers orientation with new donors, including completion of signed HIPAA forms and delivery of Lightkeepers cards.
5. In partnership with the MGO staff, develops and implements personalized stewardship and cultivation opportunities for Lightkeepers (i.e. hospital tours, meetings with executive leaders and medical staff, birthday/anniversary acknowledgements, renewal process, etc.).
6. In partnership with the MGO staff, assists in advancing the giving level of current Lightkeepers, including participating in donor solicitation visits, where appropriate.
7. Responsible for developing and fostering positive personal relationships with key clinical staff.
8. Position requires Donor Relations Manager to cover Lightkeepers Hotline 24 hours per day while on duty.
9. Rotating schedule includes nights and weekends.
10. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
11. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
12. Other duties as needed.
• Bachelor’s degree preferred.
• Familiarity with fundraising and development preferred.
• Experience with hospital and clinical settings strongly desired. Able to handle numerous projects simultaneously.
• Excellent interpersonal, organizational and communications skills.
• Experience with Blackbaud Raisers Edge fundraising software preferred.
• Proficient with Microsoft applications
Other facts
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.
We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.
For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
What you'll do
- The Manager of Donor Relations acts as a liaison between Lightkeepers and Cape Cod Healthcare, managing donor relations and communication. They also develop personalized stewardship opportunities and assist in advancing donor giving levels.
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