About this role
Camping World is seeking a NC CS Agent for our growing team.
Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.
What You'll Do:
Answer interactions (phone calls, emails and live chats) and responds to customer requests
Assist customers with order entry and order status calls
Recognize and alert supervisors of trends in customer calls
Recommend new ideas for process improvements
Build rapport with customers by using a courteous, friendly and professional manner
Various special projects, as assigned
Completes other duties as assigned
What You'll Need to Have for the Role:
High school diploma or equivalent; college degree or some college preferred
2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
Strong oral and written communication skills with the ability to communicate at all levels of the organization
Strong decision-making abilities
Basic computer knowledge and ability to learn in-house computer programs essential
Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
Ability to work a 12pm-9pm schedule, including weekends and holidays
Pay Range:
$14.00-$18.27 HourlyIn addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Other facts
About Camping World Holdings, Inc.
Since 1966, Camping World has proudly offered specialized products and accessories, expert advice and professional service to recreational vehicle owners and campers. We've grown from a single store in Bowling Green, Kentucky to the nation's largest retailer of RVs, RV accessories and RV-related services. With over 130 SuperCenters nationwide, a full-service call center and comprehensive website featuring thousands of quality products for RVs, camping, towing and outdoor living, Camping World is the premier one-stop-shop for everything RV.
Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it.
What you'll do
- Customer Service Agents are responsible for handling customer interactions via phone, email, or chat to address questions, concerns about orders, or provide product information. This includes assisting with order entry, tracking order status, and suggesting process improvements.
Ready to join Camping World Holdings, Inc.?
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