PATIENT CARE ASSOCIATE - FRONT DESK
full-time•New York
About this role
Job DetailsJob Location: Callen-Lorde Community Health Center - Brooklyn - Brooklyn, NY 11201Position Type: Full TimeEducation Level: High SchoolSalary Range: $25.00 - $25.00 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Category: Admin - ClericalAbout Us:
Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Our Mission:
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.
About the Role:
Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.
Key Responsibilities:
As a PCA, your responsibilities will include:
Greet patients and visitors with a courteous, patient, and professional demeanor.
Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.
Maintain efficient patient flow and coordinate with medical staff to minimize wait times.
Assist with patient registration, including collecting and verifying billing and payment information.
Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.
Handle patient inquiries and direct them to appropriate resources or staff members.
Ensure the front desk and waiting areas are clean, organized, and welcoming.
Work Schedule:
This is a full-time, onsite role with evening hours. The position will require floating between the Chelsea, Brooklyn, and Bronx locations based on coverage needs.
Benefits:
Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
QualificationsEducation, Experience
High school diploma or equivalent required
Experience in a medical service environment, specifically with front desk activities preferred
Knowledge of Federal & NY State patient privacy regulations/laws a plus
Desired Characteristics, Skills
Excellent attention to detail
Strong customer service skills
Ability to remain calm, focused, and helpful under stress
Ability to multi-task
Commitment to the mission of Callen-Lorde
What you'll do
- Patient Care Associates manage front desk reception duties, including greeting patients, answering phones, and scheduling appointments. They ensure efficient patient flow and assist with patient registration and inquiries.
About Callen-Lorde Community Health Center
Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.
Callen-Lorde’s grassroots heritage dates back over 50 years to the St. Marks Clinic and the Gay Men’s Health Project – two volunteer-based clinics that provided safe and confidential sexual health and primary care regardless of ability to pay. These clinics merged in 1983 to form Community Health Project, a mostly volunteer-staffed, episodic care program housing the nation’s first community-based HIV clinic.
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Frequently Asked Questions
What does a PATIENT CARE ASSOCIATE - FRONT DESK do at Callen-Lorde Community Health Center?
As a PATIENT CARE ASSOCIATE - FRONT DESK at Callen-Lorde Community Health Center, you will: patient Care Associates manage front desk reception duties, including greeting patients, answering phones, and scheduling appointments. They ensure efficient patient flow and assist with patient registration and inquiries..
Is the PATIENT CARE ASSOCIATE - FRONT DESK position at Callen-Lorde Community Health Center remote?
The PATIENT CARE ASSOCIATE - FRONT DESK position at Callen-Lorde Community Health Center is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the PATIENT CARE ASSOCIATE - FRONT DESK position at Callen-Lorde Community Health Center?
You can apply for the PATIENT CARE ASSOCIATE - FRONT DESK position at Callen-Lorde Community Health Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.