Quality Assurance, Trainer

Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!
Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

Quality Assurance, Trainer x 2

Swindon Superhub | onsite

Competitive salary | up to £30,000.00 per annum (depending on experience) + Benefits

Salary and Benefits

• Up to £30,000.00 per annum (depending on experience)
• Private health insurance
• Health care cash plan
• Life assurance
• Pension scheme match up to 6%
• Generous holiday entitlement plus bank holidays and a day off for your birthday
• Staff discounts
• Interest free leisure and season ticket loans
• Employee assistance programme

JOB OVERVIEW:

The Quality Assurance, Trainer will be responsible for developing, delivering, and maintaining effective training programs across the Logo, Embroidery, and Custom departments.

This Quality Assurance, Trainer ensures that new hires and current employees are trained to the highest standards, are signed off as competent, and consistently adhere to updated Standard Operating Procedures (SOPs). The Trainer will also support team leaders through progressive skills training and assisting in production during peak periods.

ROLES AND RESPONSIBILITIES

• Deliver and manage training across Logo, Embroidery, and Custom manufacturing departments by assessing employee competency, maintaining accurate SOPs and training documentation, and updating the training matrix.
• Provide advanced development for team leaders, support operations during peak periods, and collaborate with department leaders to identify and improve training effectiveness.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Demonstrate strong expertise in manufacturing processes across Logo, Embroidery, and Custom production, with the ability to design and deliver tailored training programs.
• Skilled in maintaining SOPs, managing training matrices, and applying Lean methodologies to support continuous improvement.
• Excel in coaching, mentoring, and performance management, fostering a positive learning environment and team culture.
• Adept at resolving conflicts, providing constructive feedback, and collaborating across departments, with excellent communication, organizational, and time management skills.

QUALIFICATIONS AND EXPERIENCE

• Previous experience in a manufacturing or production environment required (preferably within Logo, Embroidery, or Custom manufacturing).
• Experience in training, coaching, or mentoring employees preferred.
• Strong knowledge of SOP creation and training documentation.
• Background in process improvement and employee development desirable.

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Callaway Golf is an Equal Employment Opportunity Company