About this role
Protech Automotive Solutions is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Job Summary
Responsible for following and maintaining internal equipment requests for diagnostic tooling by installing software and configuring computer hardware. Support company operations with tooling related technical assistance to internal teammates.
Role & Responsibilities
- Procurement/ordering- Tools, software and equipment as directed
- Satisfy equipment requests as per company processes
- Build diagnostic tooling as per configuration outlines
- Software installations and computer configurations
- Diagnose, troubleshooting, repair, and/or replace equipment as needed
- Software update implementation & dissemination
- Test equipment and warranty and repair as needed
- Ensure quick and effective response times to resolve requests
- Perform all other duties as assigned
Qualifications, Education & Experience:
- 2 years of experience providing technical support
- Knowledge of Aftermarket and OE diagnostic scan tools and factory software
- Knowledge and ability to use computers, mobile devices, and related technology efficiently
- Must be proficient in OEM ideology from all the automobile manufactures
- Must become proficient in OEM software from all the automobile manufactures
- Understand vehicle communication protocol
- Understand OEM passthrough devices and applications
- Understand aftermarket concepts and applications
- Understanding of automotive technology & best practices
- Proficient in Microsoft Office Suite
- Self -motivated, positive attitude, with a customer focused vision
Requirements:
- Experience in automotive technology preferred
- High level of confidentiality, may require signed Non-Disclosure Agreements
- Ability to pass a background check & MVR
- Must be able to lift 60 pounds independently
- Excellent customer service and communication skills
- Required to wear protective safety equipment
- Possess a valid driver’s license with a safe driving record
- Extended and/or weekend hours maybe be required
Other facts
About Caliber Collision
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
What you'll do
- The Protech Diagnostic Tool Specialist is responsible for maintaining internal equipment requests for diagnostic tooling, including software installation and hardware configuration. They also provide technical assistance to internal teammates and ensure effective response times to resolve requests.
Ready to join Caliber Collision?
Take the next step in your career journey