About this role
Service Center
Delaware OHJOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER
- Benefits from day one: Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly and eligible for overtime
- Paid Vacation & Holidays – Can begin accruing day 1
- Career growth opportunities – we promote from within!
- A career for life: You’ll gain hands-on experience within a production shop.
REQUIREMENTS:
- 2+ years of customer facing experience; sales experience a plus
- Must have a valid driver’s license and be eligible for coverage under our company insurance policy
ABILITIES/SKILLS/KNOWLEDGE
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
- Passion for learning the collision industry
- Be able to understand instructions – written and verbal
- Can prioritize competing tasks and adapt easily to a fast-paced environment
- Must be able to provide personable, friendly “World Class” customer service to internal and external customers
Other facts
About Caliber Collision
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
What you'll do
- The Customer Service Consultant is responsible for greeting customers, determining their needs, and providing guidance and assistance. They also assist Collision Estimators with various tasks, ensuring effective communication and adherence to company procedures.
Ready to join Caliber Collision?
Take the next step in your career journey