About this role
Service Center
CSCS TXJob Summary
responsible for servicing and retaining customer accounts within a specified region as well as driving new sales. This will enable the Manager to focus on existing business and increase customer loyalty. Additionally, the Manager will be responsible for growing both existing business year-over-year and identifying and developing new accounts within their region. They will be responsible for leading a team of field sales and marketing professionals and are accountable to the results of their teams that can exist in several different markets.
Essential Job Duties
- Through customer service excellence, service existing customer accounts assigned to specified region
- Develop account planning strategy to cultivate sales of clients with most growth potential
- Identify, qualify, and visit major account prospects and clients within the specified region
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
- Protects organization's value by keeping information confidential.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Frequent travel to neighboring states & regions
- Other duties as assigned
Skill/Requirements
- Bachelor’s degree in Business, or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
- Minimum 2 to 4 years related experience
- Strong operational understanding of client driven metrics
- Experience with strategic account management & business development
- Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
- Experience with strategic account management & business development
- Ability to effectively communicate with others, oral and written
- Organizational, multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
- Excellent interpersonal and communication skills
- Solid organizational and follow up skills
Other facts
About Caliber Collision
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
What you'll do
- The Manager is responsible for servicing and retaining existing customer accounts within a specified region while simultaneously driving new sales growth year-over-year. This role involves leading a team of field sales and marketing professionals and being accountable for their results across various markets.
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