About this role
Service Center
DecaturJob Summary
Responsible for the assisting the General Manger with the overall operation of their center, including Risk Management, Teammate Development, Client Metrics, Production and Administration. Maintaining company goals and standards for performance, growth and world class customer service.
Essential Job Duties
- Assist in the forecasting of goals and objectives for the Center and strive to meet them
- Hire, train, motivate, counsel and monitor the performance of all Center teammates
- Demonstrate a great ability to lead others to achieve success
- Supervise the sales, overall production and administration of the center
- Ensure that every teammate follows all Caliber standards, policies and procedures
- Frequently, review estimates to ensure accuracy and compliance with Company and Client guidelines
- Monitor closed jobs and gross profits of the center, communicate trends to the General Manager
- Ensure DRP accounts are managed properly and regularly communicated to the General Manager
- Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager
- Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with teammates, customers, clients and vendors
- Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
- Comply with all Caliber safety rules, guidelines and standards
- Perform other related duties as assigned to ensure an efficient, effective, and profitable center.
Skill/Requirements
- HS or GED; Post-secondary education in collision repair preferred
- Typically has experience in auto repair industry or managing a team
- Must be 21 years of age or older
- Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
- Advance understanding and knowledge of the repair process/procedures
- Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking
- Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates
- Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
- Maintain a well-groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a normal shop environment. Frequent physical activity such as kneeling, bending, squatting, stooping, lifting above shoulders is a part of daily activity as well as repetitive tasks involving hand and arm motion and lifting objects over 50 pounds. Must be able to push/pull parts carts and cars with assistance. Working environment consists of: Exposure to fumes, chemicals, dust, along with high levels of noise. Caliber enforces the Mandatory requirement to wear protective equipment. Must have manual dexterity to operate equipment. Subject to weather conditions both inside and outside. Must have visual acuity to determine the accuracy and thoroughness of the work assigned.
Other facts
About Caliber Collision
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
What you'll do
- Assist the General Manager in the overall operation of the center, including managing teammate performance and ensuring compliance with company standards. Supervise sales, production, and administration while maintaining customer service excellence.
Ready to join Caliber Collision?
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