JOB SUMMARY: 

This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities.

 

KEY JOB FUNCTIONS:

·        Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.

·        Serves meals, tea, hors d’oeuvres, cocktails and other food and beverage items in guests’ suites.

·        Works in conjunction with VIP Service sand the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.

·        Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe.  Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.

·        In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.

·        Remains immediately available during assigned shift to respond to guests’ needs and expectations.

·        Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.

·        Maintains stock of liquor and bar supplies, hors d’oeuvres, snacks and food items to meet guest needs.

·        In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.

·        Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.

·        Maintains confidentiality of allmatters pertaining to our Summit Suite guests.

·        Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.

·        May be called upon to leave propertyto shop for specialty items from local merchants.

·        Never at any time discusses or impliesthe necessity of a tip with our guests.

 

EDUCATION and/or EXPERIENCE:  

·        High school diploma or equivalent preferred

·        Minimum two years experience inhospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.

 

QUALIFICATIONS:

·        Excellent communication skills (written and oral)

·        Literate and fluent in English

·        Flexibility with scheduling

·        Mobility to move quickly and easily about Hotel and Restaurant areas.

·        Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

·        Is obliged to maintain an immaculate appearance

·        Should have an eye for and be detail oriented

·        Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers

·        Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service

·        Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

·        Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

  

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

·        Must be able to lift and carry up to 30lbs

·        Mobility to move quickly and easily about Hotel and Restaurant areas.

·        Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

·        Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination

·        Visual range must include near and far distances

·        Auditory range must include immediate environment

·        Ability to climb stairs

·        Mobility to move quickly and easily throughout the property

  

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

 

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

 

 

 

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.