About this role
William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
What You Will Do:
-
Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
-
Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
-
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
-
Mentor employees to help them become better ticket writers
-
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
-
Handle escalated customer complaints/issues as needed
-
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
What You Will Need:
-
Prior work experience in a sports book is highly preferred
-
Ability to motivate, lead, and mentor staff members
-
Strong communication skills, both written and verbal
-
Professional appearance and demeanor
-
Self-starter attitude who shows initiative
-
Committed to delivering a high level of customer service
Physical Requirements:
-
Must be able to stand for extended periods of time
-
Must be able to lift, pull or push 25 lbs
-
Must be able write for extended periods of time
-
Must be able to twist, bend or reach with no significant boundaries
-
This position may be exposed to a smoke-filled environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
Other facts
About Caesars Entertainment
Owned and operated by Caesars Entertainment, Harrah’s and Harveys Lake Tahoe are located on the south shore of Lake Tahoe, North America’s largest alpine lake, central to unequaled year-round beauty and America’s largest concentration of ski resorts.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Know When To Stop Before You Start.® Gambling Problem? Call 1-800-522-4700. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
What you'll do
- The Sportsbook Supervisor will manage operational costs and mentor staff to enhance customer service. They will also handle escalated customer complaints and ensure compliance with gaming regulations.
Ready to join Caesars Entertainment?
Take the next step in your career journey