JOB SUMMARY

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase.  The Retail Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise.  He or she employs selling techniques required for the position.  The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards.  All retail employees should be outgoing, upbeat, energetic, and reliable.

EDUCATION

High School Diploma required.  College degree preferred.  Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

LICENSES/CERTIFICATES

Ability to obtain/renew all government-required licenses or certifications, specifically a TAM (Alcohol Awareness), and Health Card where applicable.

Essential Functions / Duties

Appearance

• Ensure uniform standards are adhered to.  Always wear a uniform that is clean and neatly pressed.  Blouses and shirts should be buttoned to the top and name tag should be worn at all times.

Customer Service:  both internal and external customers

• Maintain customer service levels in accordance with Total Service standards
• Embrace the Spotlight on Service
• Acknowledge and greet guests with a smile
• Be knowledgeable about the Total Rewards program and the benefits it offers the guest
• Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Assist guests in finding the product requested even if it means calling other stores

Teamwork

• Communicate all daily activities to the next shift on duty
• Partner with fellow associates to create a strong team
• Communicate daily activities to the Supervisor on Duty
• Adhere to company guidelines on attendance and tardiness.  Clock in and out as directed based on the schedule

Sales techniques

• Promote the selling of merchandise and be able to upsell merchandise
• Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision-making process
• Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers

Register Operations

• Be knowledgeable on register operations
• Handle all payment transactions for customer purchases
• Endure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
• Comply with all cash management policies and procedures
• Report cash register malfunctions to the Supervisor on Duty
• Ensure money is not left unattended at any time

Stock Management

• Receive, unpack, fold and put away the daily deliveries of merchandise
• High-volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Complete stock counts as requested
• Receive the shipments in a timely manner
• Merchandise in accordance with the planograms and notify the supervisor of any discrepancies
• List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
• Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
• Ensure there is an even balance of sizing within the soft line assortment
• Use good guest service to deter theft.  Alert the Security Department if you witness a shoplifter

Merchandising

• Work with supervisors to display inventory according to planograms
• Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
• Ensure folding is completed throughout the day and softlines are hung in size order, from the largest size in the front to the smallest size in the back

Housekeeping

• Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
• Ensure that the cash wrap is well organized and free of all handwritten notes
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Confirm correct signs are in place on sale items or special purchases

Miscellaneous

• Assist with inventory twice a year
• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories and special events as requested

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.