ESSENTIAL JOB FUNCTIONS:

· Scheduling ushers monthly and coordinating both ushers and any volunteer staff on day of show

· Updating and maintaining entertainment calendar, tracker and inventory for the department

· Ensure entertainment signage is properly displayed for shows and striked when applicable

· Troubleshooting ticketing and general guest issues by resolving complaints and requests from guests on day of show

· Assist entertainment management with ticketing and box office needs through Ticketmaster using Archtics & TM1

· Program ticket scanners and send ticket scanning reports to IT

· Provide exceptional customer service to guests and casino VIP guests

· Provide additional support to Thread Bar & Pool Entertainment

· Other duties as assigned

EDUCATION and/or EXPERIENCE:

· Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment or hospitality is preferred.

· Basic computer skills (Word, Excel, PowerPoint, etc.) Able to type 35 words per minute*

· Ability to maintain composure and excellent guest relations under all circumstances. Strong interpersonal and teamwork skills

· General knowledge of Ticketmaster products (Archtics, Host, TM1)

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

· Must be able to work flexible hours including evenings, weekends, and holidays as needed.

· Must be able to speak, read, write and understand English.

· Must be able to tolerate areas containing secondhand smoke.

· Ability to maintain regular, predictable attendance according to schedule.

· Fast paced environment, multiple tasks to be handled under time constraint.

· Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner.

· Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

· Respond to visual and aural cues.

· Must have manual dexterity to operate all office equipment.

· Must be able to recognize and respond to individuals with questions.

· Must be able to maneuver around office and property.

· Must be able to work independently.

· Must be able to lift and carry 10 pounds.

· Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).