About this role
Essential Job Functions:
Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
Issues point vouchers and complimentary as designated by customer account information.
Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
Maintains integrity of database by following high standards of data entry.
Ensures the protection of customer’s rewards and credit lines.
Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Qualifications:
Previous commission, telemarketing, or retail sales experience preferred.
Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers.
Excellent interpersonal communication skills are required.
Some computer experience required.
Must have an outgoing personality and be able to generate business by signing up qualifies players.
Must be able to work any day of the week and any shift.
Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
Must be able to read, write, speak, and understand English.
Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
Physical, Mental, And Environmental Demands:
Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
Must be able to stand and walk for long periods.
Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
Must be able to respond calmly and handle many customers’ demands in a fast paced environment.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 25 pounds.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder.
Must be able to tolerate areas containing secondhand smoke.
Other facts
About Caesars Entertainment
Owned and operated by Caesars Entertainment, Harrah’s and Harveys Lake Tahoe are located on the south shore of Lake Tahoe, North America’s largest alpine lake, central to unequaled year-round beauty and America’s largest concentration of ski resorts.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Know When To Stop Before You Start.® Gambling Problem? Call 1-800-522-4700. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
What you'll do
- The Caesars Rewards Representative solicits new premium slot customers and promotes the Caesars Rewards Program. They also maintain the integrity of customer databases and ensure the protection of customer rewards.
Ready to join Caesars Entertainment?
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