JOB SUMMARY

Take drink orders from guests, arrange in specific order, call order to bartender, garnish drinks, deliver correct drink to guest, smile and thank guest.  Engage in interactive promotional entertainment with guests and team members.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Offer every guest in the gaming area a beverage every 15 to 20 minutes

• Promote drink specials and describe nightly entertainment in area (DJ, Piano Player)

• Repeat order back to guest

• Serve beverages to guests in a friendly and timely manner

• Maintain clean workstation

• Maintain cleanliness of section by picking up empty glasses and bottles on a regular basis and return all glassware to bar for cleaning

• Order drinks in proper sequence

• Order supplies when needed

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned 

WHAT YOU WILL NEED

• Ability to understand and comply with all department and company policies and procedures, rules and regulations
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated

• Work may be performed in areas having a three-foot access and may encounter slippery surfaces. 

• Constant contact with guests and team members

• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

• Requires mobility 100% of the shift

• Requires seldom bending and reaching in areas from floor level to 6ft. high, pushing/pulling, firm/strong grasping and finger dexterity with both hands

• Requires frequent standing, walking, and lifting/carrying weight of up to 25 lbs., balancing, twisting, turning, repetitive use of both hands with light grasping, eye/hand coordination and manual dexterity

• Requires normal sense of smell, taste, touch and sound

• Requires normal vision range and absence of color blindness

• Requires the ability to perform simple tasks, simple reading, writing and math skills, and the ability to compile information and memorize drink orders

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.