Senior Patient Success Advocate

<div class="content-intro"><p>In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.</p> <p>At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.</p></div><div class="content-intro">&nbsp;</div> <p>The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives. &nbsp;</p> <p><strong>This role will be required to work Monday - Friday 9:00AM - 6:00PM EST.</strong></p> <p>&nbsp;</p> <ul> <li>Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.</li> <li>Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.</li> <li>Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.</li> <li>Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.</li> <li>Serve as the subject matter expert for all billing operations, including copays, billing codes, and related processes.</li> <li>Support team supervisors in managing patient disenrollment workflows and conducting audits to ensure accuracy and compliance.</li> <li>Pull daily, weekly and monthly disenrollment reports for auditing. Delegate disenrollment amendments to the respective Patient Success team members</li> <li>Process disenrollments daily, and monitor the disenrollment queue to clear it out daily.</li> <li>Handle and resolve patient escalations related to billing or disenrollment with professionalism and empathy.</li> <li>Provide education and guidance to Patient Success team members on billing and disenrollment procedures, ensuring adherence to best practices and process consistency.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><br>WHAT YOU’LL NEED:</p> <ul> <li>Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer.</li> <li>Experience with Zendesk is a plus. &nbsp;</li> <li>Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.</li> <li>Previous experience working in a metrics-driven position.</li> <li>Experience working with Medicare patients.</li> <li>Ability to problem solve, ask probing questions, and troubleshoot.</li> <li>Prior experience working in a remote work environment.</li> <li>Ability to represent Cadence and become a building block of an amazing culture and future.</li> <li>Willingness to receive and provide feedback with positive intent.</li> <li>Ability to identify trends and raise them proactively, ideally with suggestions or solutions.</li> <li>Eagerness to continue to learn and grow.</li> <li>To ensure that our teams have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met.</li> <li>Remote patient monitoring support experience is a plus.</li> <li>Solid understanding and knowledge on healthcare billing and insurance</li> <li>Comfort working with Google Suite (documents, slides, etc.), Notion, or similar platforms&nbsp;</li> </ul> <p><strong>WHO WE ARE:</strong></p> <p>Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit.</p> <p><strong>Your expertise is the heart of our system.</strong></p> <p>Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.”</p> <p><strong>A modern toolkit to practice top-of-license care</strong></p> <p>We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal.</p> <p><strong>Thriving in a fast-moving, mission-driven culture.</strong></p> <p>Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day.</p> <p><strong>Join us in redefining healthy aging.</strong></p> <p>If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away.</p> <p><strong>WHAT YOU’LL GET:</strong></p> <p>Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.</p> <ul> <li>Company culture all about impact, shared growth mindset, empowerment, and integrity</li> <li>An opportunity to help improve the quality of life of millions of Americans</li> <li>Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers</li> <li>Competitive salaries</li> <li>Medical, dental, and vision insurance</li> <li>TelaDoc (virtual primary care)</li> <li>Competitive PTO</li> <li>401K and 401K match</li> <li>National and local discounts powered by TriNet</li> <li>Onboarding stipend for remote equipment and home office setup</li> <li>Paid Parental Leave</li> <li>Charitable Donation Match program</li> <li>Expected compensation range: $25-$27/hr</li> <li>Location: Remote</li> </ul><div class="content-conclusion"><p><em><span style="font-weight: 400;">We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. <span class="Apple-converted-space" style="font-weight: 400;">Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law.</span><br><br></span><span style="font-weight: 400;">*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at&nbsp;<a style="font-weight: 400;" href="https://www.cadence.care/our-team"><span class="s1">https://www.cadence.care/our-team</span></a>.<span class="Apple-converted-space" style="font-weight: 400;">&nbsp; </span>Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone&nbsp;suggesting otherwise is not with Cadence.<span class="Apple-converted-space" style="font-weight: 400;">&nbsp;<br><br></span></span></em></p></div>