About this role
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to San Jose Field Service Manager
Location: San Jose
Responsibilities:
- Primary contact for all hardware related issues
- Planning and Installation of new equipment; reconfiguring existing equipment
- Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
- Document all work processes as required
- Establish a strong supportive relationship with customers
- Inventory control
- Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements:
- BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
- Good written and verbal English communication skills
- Minimum working knowledge of Linux/Unix
- Strong hardware and software troubleshooting skills
- Strong documentation skills
- Must be able to lift 40 lbs
- US drivers license and passport
- Willingness to travel domestically and internationally including for short notice emergency service events
Full training will be provided, however any experience in the following areas would be advantageous:
- Debugging and repair in a board/system level environment.
- Experience with liquid cooled systems and associated repairs
- Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
- Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)
- Experience with networking including installation/configuration of routers, switches and firewalls
- Experience with troubleshooting network issues
We’re doing work that matters. Help us solve what others can’t.
Other facts
About Cadence Design Systems
Cadence is a market leader in AI and digital twins, pioneering the application of computational software to accelerate innovation in the engineering design of silicon to systems. Our design solutions, based on Cadence’s Intelligent System Design™ strategy, are essential for the world’s leading semiconductor and systems companies to build their next-generation products from chips to full electromechanical systems that serve a wide range of markets, including hyperscale computing, mobile communications, automotive, aerospace, industrial, life sciences and robotics. In 2024, Cadence was recognized by the Wall Street Journal as one of the world’s top 100 best-managed companies. Cadence solutions offer limitless opportunities—learn more at www.cadence.com.
What you'll do
- The Principal Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms, primarily supporting the Atlanta data center and other locations in the eastern US. They will serve as the primary contact for all hardware-related issues and establish strong relationships with customers.
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