The Opportunity:

CACI is offering exciting paid Internship opportunities as a Junior Knowledge Analyst/Technical Writer Intern.

CACI is seeking an intern to join our team that provides technical writing and training support to the U.S. Department of Homeland Security (DHS), specifically within the Office of the Chief Information Officer (OCIO), to share information and produce high-quality documentation that contributes to the overall success of the organization. In this role, you will assist in managing and maintaining the Knowledge Repository to ensure it remains organized and up-to-date. You will contribute to the development and updating of various types of documentation, including process workflows, training presentations, Knowledge Articles (such as How-To’s and Troubleshooting guides), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals. Additionally, you will support efforts to define requirements and retrieve content for customer-facing documentation. Your role will involve collecting, organizing, and maintaining content to ensure its accessibility and relevance. You will also perform documentation reviews and audits to verify the accuracy and quality of content, ensuring compliance with all applicable DHS specifications, standards, and constraints. Furthermore, you will assist in the monitoring of Knowledge Management performance metrics to evaluate the effectiveness and efficiency of content.

This is a hybrid position and requires onsite work three days a week at CACI’s DSS PMO located at National Harbor in Oxon Hill, MD.

Responsibilities:

• Assist the team that Manages and maintains the Knowledge Repository
• Assist the team that is responsible for developing and updating documentation which includes process workflows, training presentations, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
• Assist the team that is responsible for defining requirements and retrieving content for customer facing Knowledge Articles
• Assist with Collect, organize, and maintain content
• Develop and maintain documentation templates
• Perform documentation reviews and audits to ensure accuracy of content
• Coordinate and implement quality control activities to ensure the accuracy and adequacy of documentation, including Peer Reviews, and editing
• Ensure documentation complies with all applicable specifications, standards, and other project constraints
• Monitor Knowledge Management performance metrics

Qualifications:

Required: 

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD
• Currently pursuing a Bachelor's or Master's degree in a relevant field, such as Information Technology or Computer Science
• Possess strong writing skills, with the ability to create clear, concise, and engaging content
• Possess strong problem-solving, structured thinking, and the ability to transform data into well-organized content
• Ability to gather, synthesize, and analyze information from various sources to develop comprehensive documentation
• Ability to work independently and as part of a team
• Ability to communicate clearly and professionally with Subject Matter Experts and Federal government representatives

Desired:

• Familiar with adhering to Writing Style guidelines and standards for text and graphics
• Understanding of products/services to translate complex technical information into simple and engaging content for user consumption

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: