CW
Legal Operations Supervisor - Immigration Law
OTHER•Vaasa
About this role
🚨 Join the Fastest-Growing Law Firm in the U.S. — C.R. Wannamaker Law, PLLC! 🌟💼
🏆 Now Certified as a Great Place To Work!
Recognized by Inc. 5000 as the Fastest-Growing Law Firm in the U.S., C.R. Wannamaker Law, PLLC is rewriting the story of immigration law! We’re a powerhouse of bold, compassionate advocates fighting for justice — and we know that exceptional billing and client care are key to our success. If you're ready to make a real, lasting impact, we want YOU on our team!
Job Description:
The Legal Operations Supervisor is a leadership role focused on optimizing the flow of work through our immigration practice. This role partners with Legal Leadership, PMO/Technology teams, and paralegal supervisors to build clarity, standardize processes, and reduce avoidable rework, without compromising legal quality. This is not a traditional senior paralegal role; it is an operations leadership position responsible for ensuring that teams operate efficiently, predictably, and with fewer errors, so attorneys and paralegals can focus on high-value legal work.
Key Responsibilities:
● Run weekly operating cadences with supervisors: capacity planning, WIP control, backlog review, and escalations.
● Own throughput and backlog health across practice lines (T-Visa, VAWA, Removal Defense), including setting clear priorities and SLAs.
● Maintain dashboards to track cycle times, aging, rework/defect rates, SLA adherence, and internal deadline performance.
● Standardize workflows, handoffs, checklists, and quality gates to reduce errors and rework.
● Coordinate cross-team dependencies (attorney review, records, intake, mailing) and resolve bottlenecks through structured escalation.
Continuous Improvement (CI) & Process Optimization:
● Maintain a prioritized improvement backlog and select high-impact work based on data.
● Facilitate problem-solving sessions (root cause analysis, countermeasures, pilots) with clear ownership and deadlines.
● Document and standardize validated improvements into SOP’s, checklists, and training materials.
● Limit active improvement initiatives to 2-3 at a time; maintain a disciplined, data-driven, operating model.
AI & Automation
● Apply AI tools to operational use cases (summarization, drafting assistance, translation scaffolding, checklist generation) where approved.
● Ensure AI use complies with confidentiality and tool-approval policies.
● Partner with PMO/Technology on automation opportunities; own operational requirements, rollout, adoption, and controls.
Decision Rights & Boundaries
Decision Authority:
● Owns day-to-day operational execution and cadence for supervised teams.
● Can define and enforce SOPs, checklists, templates, and quality gates (attorney sign-off required for legal adjustments).
● Escalates missed SLAs/approvals and requests tradeoff decisions when demand exceeds capacity.
● Partners with PMO/Technology for builds and operational adoption.
Out of Scope:
● Does not provide legal representation or make final legal strategy decisions.
● Not a primary software developer or system administrator.
● Not responsible for unrelated
Required Experience & Skills
● Experience in immigration operations or high-volume, high-compliance legal workflows.
● Demonstrated continuous improvement experience (Lean/CI principles).
● People leadership: coaching supervisors, setting expectations, and driving accountability.
● Strong quantitative, analytical, and systems-thinking skills.
Core Competencies:
● Coaching & developing supervisors; building ownership at the front line.
● Change management: communicating the “why” sequencing, and reinforcing adoption.
● Conflict resolution and cross-functional alignment.
● Metrics fluency: defining KPIs, building scorecards, and data-driven decision making.
● Operational writing: SOPs, checklists, training materials, and requirements documentation.
Tools & Systems:
● Airtable, CampLegal, Ninety, Slack, Google Sheets/Docs/Slides
● Adobe (basic PDF workflows), Lucid (process mapping), Loom (training/recordings)
Success Metrics:
● Clear priorities and predictable workflow with fewer surprises.
● Reduced backlog aging and improved throughput.
● Lower defect/rework rates and fewer preventable returns.
● Higher SLA and internal deadline adherence.
● Supervisors consistently following routines with visible metrics.
Primary Metrics (tracked weekly/monthly):
● Cycle time by workflow stage and team
● Backlog aging and volume (including over-SLA counts)
● Rework/defect rate (returns, missing items, quality issues)
● Paralegal review SLA adherence and queue health
● On-time completion against internal deadlines
What you'll do
- The Legal Operations Supervisor is responsible for optimizing workflows in the immigration practice, ensuring efficient operations and reducing errors. This includes managing capacity planning, backlog health, and standardizing processes across teams.
About C.R. Wannamaker Law
We are changing lives by helping millions of undocumented immigrants come out of the shadows and live without fear, by helping them gain legal status in the United States. We do this through the use of zealous, aggressive, creative, and yet compassionate advocacy.
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Frequently Asked Questions
What does a Legal Operations Supervisor - Immigration Law do at C.R. Wannamaker Law?
As a Legal Operations Supervisor - Immigration Law at C.R. Wannamaker Law, you will: the Legal Operations Supervisor is responsible for optimizing workflows in the immigration practice, ensuring efficient operations and reducing errors. This includes managing capacity planning, backlog health, and standardizing processes across teams..
Is the Legal Operations Supervisor - Immigration Law position at C.R. Wannamaker Law remote?
The Legal Operations Supervisor - Immigration Law position at C.R. Wannamaker Law is based in Vaasa, Ostrobothnia, Finland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Legal Operations Supervisor - Immigration Law position at C.R. Wannamaker Law?
You can apply for the Legal Operations Supervisor - Immigration Law position at C.R. Wannamaker Lawdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.