We are currently searching for a Senior Global Forwarding Agent – Ocean Import in Warsaw, Poland. The Senior Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

The Senior GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They have the ability to influence the process of shipments from beginning to end and take ownership for their work.

Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence

• Understand international shipping processes from purchase order to cargo delivery, including documentation and terminology
• Accurately input financial components of shipments to ensure correct customer billing
• Apply industry knowledge and critical thinking to adapt processes and resolve challenges
• Execute and coordinate shipments, ensuring compliance with customer SOPs (booking approvals, pre-alerts, filings, delivery, invoicing)
• Create and maintain accurate shipment data in Navisphere, ensuring integrity of INCOterms, routing, dates, and documents

Facilitate Relationships

• Build strong customer relationships through timely communication and issue resolution
• Act as a key customer contact and subject matter expert, collaborating cross-functionally to identify process improvements
• Lead by example in customer outreach, retention, and expansion efforts

Other Activities

• Monitor shipment trends, recommend technology/process improvements, and support reporting for Sales and Account Managers
• Ensure adherence to customer SOPs and perform additional duties as required

QUALIFICATIONS

Required:

• High School diploma
• Minimum 3 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in Polish and English (written and verbal)

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• Values a diverse and inclusive work environment

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP)

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!