C.H Robinson is seeking a Manager Insurance who will be responsible for the general, operational, financial, and administrative Management of all cargo and legal liability claims worldwide. The Manager Insurance will provide leadership to a team of Claims Representatives by maintaining their own workload of claims while directing the workflow of the team.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Rolling Meadows, Chicago office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Review and analyze all incoming cargo claims and assign to the appropriate team member
• Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurers
• Oversee the handling of complex claim files to ensure proper handling
• Possess a working knowledge of the following:
  • Carriage of Goods by Sea Act (COGSA)
  • Hague / Hagues Visby Rules
  • Warsaw / Montreal Protocol Rules
  • 49 U.S. Code § 14706 (Carmack)
• Develop learning tools for team members that drive continuous claim improvement and policy understanding
• Branch training on marine cargo insurance / transport law / marine liability when needed
• Set team and individual objectives and priorities
• Coach, support, and manage the team and individuals to meet and exceed objectives
• Communicate and manage the team to adhere to corporate and branch policies
• Prepare for and lead team meetings
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Leadership:

• Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
• Play major role in recruitment, onboarding, and continuous development of talent
• Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews

Communication:

• Regularly share industry news, department changes, and process updates to department
• Draft client advisories on relevant trade, market, and regulatory updates
• Provide guidance to employees on how to respond to challenging customer scenarios

Required Qualifications:

• High School Diploma or GED
• Minimum 3 years of supervisory or management experience
• Minimum 4 years of Transit or Cargo Claims handling experience

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Solid understanding of claims process and industry operations
• Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions
• Able to communicate at multiple levels, to varies audiences, using multiple mediums
• Generate new ideas to improve performance, translating these ideas into practical solutions
• Time management and organizational skills
• Excellent written & verbal communication skills
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page