At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure appointments are scheduled for pickup and/or delivery with shippers and receivers utilizing various scheduling methods (phone call, email, customer website) 
• Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer 
• Serve as a resource and support system for peers
• Document, organize, and continuously improve standard operating processes
• Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model
• Develop and update comprehensive operational metrics
• Act as the primary point of contact for accounting teams, fostering and maintaining strong relationships
• Facilitate proactive communications, including calls and updates, to address and anticipate account needs
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Provide timely and professional written and verbal responses to customer requests 
• Monitor any team mailboxes 

• Resolve simple exceptions to any pre-defined processes 
• Run, format, and distribute any reports to the appropriate internal or external parties as required 
• Contributing to projects that utilize the enterprise project-based delivery model 

QUALIFICATIONS

Required:

• High School Diploma and/or GED
• Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 2 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Fluent in English and Spanish

Preferred:

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences, including some leaders
• Excellent written and verbal communication skills
• Ability to think critically, perform analysis, and solve problems
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.