Summary
Location
Malaysia
Type
full-time
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About this role
C.H. Robinson is seeking a Logistics Representative to manage customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. In this key position, you will act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitoring customer load board and information flow in the Transportation Management System
- Maintaining any team mailboxes
- Performing relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson by understanding C.H.Robinson’s value proposition
- Act as a resource and support for peers when needed
- Understand and utilize C.H.Robinson’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
- High School Diploma and/or GED
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 1 year of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Ability to travel up to 5% (domestic and/or international)
- Site Specific: Fluent in English and the primary language of the applicable region
Preferred Qualifications:
Preferred:
- Bachelor’s degree from accredited college or university
- Excellent customer service skills
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Strong written and verbal communication skills
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Ability to adapt to an ambiguous and changing environment
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Other facts
About C.H. Robinson
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
What you'll do
- The Logistics Representative will manage customer supply chain information and ensure transportation arrangements are made efficiently. Responsibilities include monitoring information flow, facilitating customer calls, and conducting system trainings.
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