Summary
Location
Malaysia
Type
full-time
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About this role
C.H. Robinson is seeking a Logistics Lead to ensure effective management of the customer’s supply chain information using the internal Transportation Management System. In this key role, you will be accountable for achieving operational efficiency and driving continuous improvement within your area of responsibility as well as across the team.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure all arrangements are made for the execution of shipments through designated area of responsibility
- Mentor and support lower-level logistics peers by sharing expertise and best practices
- Create and document standard operating processes
- Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
- Assist in the facilitation of cross training within assigned team
- Responsible for meeting operational targets within a particular region, mode, business unit, or small account
- Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
- Utilize analytical practices to identify and solve problems
- Build and present intermediate to complex business cases related to how customers can achieve ROI
- Collaborate with internal service teams to execute strategies that align with customer objectives and C.H.Robinson’s business goals
- Apply the enterprise project-based delivery model in day-to-day work
- Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
- Conduct C.H.Robinson systems training for external customer representatives to ensure effective utilization of C.H.Robinson’s services
- Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
Required Qualifications:
Required:
- High School Diploma and/or GED
- Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 3 years of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Ability to travel up to 10% (domestic and/or international)
- Site Specific: Fluent in English and the primary language of the applicable region
Preferred Qualifications:
Preferred:
- Bachelor’s degree from accredited college or university
- Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
- Proficient in Microsoft Office Suite of programs
- Prior experience creating and delivering presentations to senior level management
- Ability to gather, translate, and act upon voice of customer
- Ability to direct activities of small work group
- Ability to act as a subject matter expert
- Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
- Ability to proactively identify patterns in operations and data
- Ability to work in a team oriented and fast-paced environment
- Ability to utilize project management skills to successfully complete various sized projects
- Composure and poise in a customer-centric environment
- Highly adaptable to ambiguous and changing environments
- Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Other facts
About C.H. Robinson
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
What you'll do
- The Logistics Lead is responsible for managing supply chain information and ensuring operational efficiency. This includes mentoring peers, managing exceptions, and collaborating with internal teams to meet customer objectives.
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