CF
Deductions Specialist
full-time•$45k - $50k
About this role
<p><strong>Who We Are</strong></p>
<p>People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. We are committed to living out our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.</p>
<p><strong>What We Do</strong></p>
<p>At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.</p>
<p><strong>Overview of the Role</strong></p>
<ul>
<li><span data-contrast="none">Some of our clients are seeking a dedicated Deductions Specialist to assist them with managing, reconciling, and clearing deductions. </span><span data-contrast="none">This CPG detective will be responsible for effectively researching, analyzing, documenting, and resolving a variety of deduction claim types in accordance with client specific standards and procedures. The ideal candidate would be well organized, detail oriented with excellent communication skills, and able to work independently.</span></li>
<li><span data-contrast="none">Location: Remote</span><span data-ccp-props="{"335559739":0}"> but if local to Chicago, IL will observe a hybrid schedule 3 days in-office</span></li>
<li><span data-ccp-props="{"335559737":450}">Salary range: $45,000 - $50,000 based on experience, qualifications and skills.</span></li>
<li><span data-ccp-props="{"335559737":450}">At <span data-contrast="none">C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!</span> <span data-ccp-props="{}"> </span></span></li>
</ul>
<p><strong><span data-contrast="none">What You’ll Do</span></strong><span data-contrast="none"> <strong>at C.A. Fortune</strong></span></p>
<ul>
<li><span data-contrast="none">Communicate openly with clients and internal sales department to resolve deduction inquiries</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Gather claim documentation, investigate, and analyze to validate customer deductions</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Maintain necessary data to follow up and keep track of deductions</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Process credits to offset resolved deductions</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Work in web-based trade management systems for contracted customers</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Provide excellent, timely, accurate and professional customer service </span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Handle and manage incoming calls and emails from internal & external partners</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="none">Will handle all other tasks as assigned</span><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559739":0,"469777462":[1646],"469777927":[0],"469777928":[1]}"><strong><span data-contrast="none">What You Should Bring to the Table</span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li><span data-contrast="none">Prior CPG deductions experienced (required)</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"></span></li>
<li><span data-contrast="none">Must possess good computer skills as well as be a team player with a positive attitude</span></li>
<li><span data-contrast="none">Previous professional experience using Microsoft Office</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"></span></li>
<li><span data-contrast="none">Organized and detail oriented</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Excellent written and verbal communication skills</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Strong multitasking skills</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">High attention to detail</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Must be able to solve problems with urgency</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Previous customer service experience is a plus</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Prior experience with a broker/manufacturer a plus</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-ccp-props="{"335559737":450}">You Will Stand Out if You Have</span></strong></p>
<ul>
<li><span data-contrast="none">You have UNFI and/or KeHE deductions experience</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">You have worked in a trade management system (ex: Vividly, BluePlanner)</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"><strong><span data-contrast="none">Perks</span></strong><span data-ccp-props="{}"> </span></span></p>
<ul>
<li>PTO & Sick Days</li>
<li><span data-contrast="none">12 paid company holidays per year</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">2 paid volunteer days per year</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">3 months fully paid parental leave (regardless of gender)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Medical, dental, and vision</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Paid company life insurance</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">401k with company match</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Summer hours (half day Fridays from Memorial Day thru Labor Day)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Work from home flexibility</span><span data-ccp-props="{}"> </span></li>
<li><span data-ccp-props="{}">Bonus Eligible</span></li>
</ul>
<p><strong><span data-contrast="none">Come As You Are</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.</span><span data-ccp-props="{}"> </span></p>
<p> </p>
What you'll do
- This role involves managing, reconciling, and clearing deductions by effectively researching, analyzing, documenting, and resolving various claim types according to client standards. Responsibilities also include communicating with clients and internal sales to resolve inquiries, processing credits, and working within web-based trade management systems.
About C.A. Fortune
C.A. Fortune was founded in 1983 and later expanded under current ownership in 2013 to answer the need for a brokerage that could adapt with the changing consumer. In the past eleven years, through organic growth and strategic transactions, we’ve grown to serve clients nationwide across conventional and natural retailers in every channel - and added a suite of capabilities to support our clients at every step of the consumer journey. Our people are located across the country, and always happy to gather at our headquarters in Chicago’s vibrant West Loop.
Our team is defined by passion, energy, hunger and drive. We’re a melting pot of expertise in sales, retail, e-commerce, marketing & advertising, and data & analytics. What these teams have in common is…you. We’re all highly motivated to help you win over customers and consumers.
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Frequently Asked Questions
What does C.A. Fortune pay for a Deductions Specialist?
C.A. Fortune offers a competitive compensation package for the Deductions Specialist role. The salary range is USD 45k - 50k per year. Apply through Clera to learn more about the full compensation details.
What does a Deductions Specialist do at C.A. Fortune?
As a Deductions Specialist at C.A. Fortune, you will: this role involves managing, reconciling, and clearing deductions by effectively researching, analyzing, documenting, and resolving various claim types according to client standards. Responsibilities also include communicating with clients and internal sales to resolve inquiries, processing credits, and working within web-based trade management systems..
How do I apply for the Deductions Specialist position at C.A. Fortune?
You can apply for the Deductions Specialist position at C.A. Fortunedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.