BL
Voice Engineer
OTHER•Tampa
About this role
Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview
By Light is hiring a Voice Engineer to work in Tampa, FL. The Engineer will provide monitoring, incident management, problem resolution, control, troubleshooting, and reporting on the enterprise infrastructure.
Responsibilities
- Provide Voice over Internet Protocol (VoIP) and Video support with extensive experience with configuring and troubleshooting VoIP solutions for an enterprise network.
- Provision, monitor, configure, troubleshoot, upgrade, and maintain routers, switches, firewalls, intrusion detection sensors (IDS), SATCOM modems, virtual environments, servers, VoIP gateways/managers/SBC, UCS video, NSA Type 1 High Assurance IP Encryptor (HAIPE), and network functional virtual (NFV) devices.
- Provide input or updates as requested/required in developing operational configuration manuals and other operational documentation in support of Headquarters, JNOC, SATCOM Gateway, and deployed package operations.
- Assist/support (draft documents, participate in all planning meetings, and provide document validating) in the execution, management, integration and installation of engineering updates to the enterprise infrastructure.
- Assist in developing TTPs/SOP documentation to support JNOC daily operations.
- Provide virtualization support with extensive experience with enterprise servers, networks, and desktops.
- Perform systems security administration functions, including creating user profiles and accounts.
- Configure administrator accounts, tune system performance, and install system wide software and allocate mass storage.
Required Experience/Qualifications
- IAT Level II certification required (Security+, etc.).
- CCNA required
- Hands on experience monitoring and managing system resources, including CPU usage, disk usage, memory usage, and response times to maintain operating efficiency.
- Experience with applying VoIP protocols, VoIP codec, session boarder controller (SBC), and Unified Computing System (UCS) on an enterprise network.
Special Requirements/Security Clearance
- Secret clearance required
- This position will require a candidate open to Panama Day Shift work in a 24x7x365 environment.
What you'll do
- The Voice Engineer will provide monitoring, incident management, problem resolution, and troubleshooting for the enterprise infrastructure. Responsibilities include supporting VoIP and video solutions, configuring network devices, and assisting in operational documentation.
About By Light Professional IT Services LLC
By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions.
Some of our successes include:
• Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide.
• Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network.
• Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation.
• Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program.
• Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO).
• Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community.
• Supporting major international carriers in the modernization and expansion of Data Center Facilities.
• Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.
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Frequently Asked Questions
What does a Voice Engineer do at By Light Professional IT Services LLC?
As a Voice Engineer at By Light Professional IT Services LLC, you will: the Voice Engineer will provide monitoring, incident management, problem resolution, and troubleshooting for the enterprise infrastructure. Responsibilities include supporting VoIP and video solutions, configuring network devices, and assisting in operational documentation..
Is the Voice Engineer position at By Light Professional IT Services LLC remote?
The Voice Engineer position at By Light Professional IT Services LLC is based in Tampa, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Voice Engineer position at By Light Professional IT Services LLC?
You can apply for the Voice Engineer position at By Light Professional IT Services LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.