About this role
Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control? Burns Hyundai, Philadelphia's #1 Volume Hyundai Dealer, is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers.
This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.
What You'll Do:
- Act as the primary point of contact for live, accurate service updates - no voicemails, no callbacks
- Greet customers in the service lane, guide their visit, and provide proactive status updates
- Coordinate with Service Advisors and Technicians to deliver real-time information, including MPIs and ASRs with written, photo, and video communication
- Conduct post-service follow-ups to support satisfaction and CSI performance
- Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
- Help customers feel informed, confident, and cared for throughout their visit
What You Bring:
- Clear, confident, and proactive verbal communication skills
- Strong sense of urgency - you solve problems now, not later
- Detail-oriented, especially in handling MPI/ASR quality and timing
- Comfortable working on your feet in a fast-paced, customer-facing environment
- Willingness to work in various weather conditions
- Computer literate and adaptable to dealership tools and systems
- Positive, professional attitude and a team-first mindset
- Prior retail automotive dealership experience is preferred, but not required
- Flexible availability for a five-day workweek, including a mix of early shifts (starting at 7:00 AM), late shifts (ending at 7:00 PM), and at least two Saturdays per month
What We Offer:
- Highly Competitive Salary
- Performance-Based Bonus Plan
- Opportunity to grow within a top-performing, multi-brand dealership group
- Collaborative, high-energy team environment where communication is key
- Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
- Comprehensive benefits including:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Company-paid life insurance and optional voluntary benefits
Apply Online Today!
If you're ready to be the voice, bridge, and heartbeat of the customer service experience - apply now through the online link provided and take the next step in your career with Burns Hyundai - where communication drives everything we do.
Other facts
About Burns Buick GMC
In 1925, William Burns bought a Used Car lot in Newark, NJ, and several years later after hard work and innovative customer service, he was awarded a Pontiac franchise. His sons, Robert and Edward would eventually join him in his successful family business, and when Richard Kull was brought in to help continue growing the business the Burns-Kull Auto Group was born.
Burns Pontiac opened in our current Marlton location in 1973, eventually to be joined by GMC and Hyundai franchises at that location. A lot has changed since Mr. Burns founded the company with just five employees over 90 years ago. Sadly, the Pontiac brand closed their doors in 2009, and while we were disappointed to see the brand dissolve, we were excited to welcome the Buick brand into our Marlton line-up, along with Commercial trucks which came on board in 2013.
You can find Burns Buick GMC Hyundai at 500 West Route 70, where our current staff is made up of over 170 dedicated and hardworking team members, and we continue to make customer service top priority just as Mr. Burns did when he started the company!
At Burns, we strive to be much more than a business. We are partners with our community and as an employee, you will get a chance to give back as well. Here are some ways that we lend our neighbors a helping hand.
Evesham Township Fireworks
We are proud to sponsor the Evesham Township Fireworks every Fourth of July.
Habitat for Humanity
Our Commercial Truck department partnered with Habitat for Humanity.
Food Bank of South Jersey
Through November and December we collect donations from employees and customers.
Making Strides Against Breast Cancer
For every service appointment and test drive taken during October, Burns made a donation in Sandy Gee's memory of $4,000.
The Valerie Fund
From June through October, we donated $5 for every car sold, totaling over $7,000.
Jaws Youth Playbook
Burns supports the Jaws Youth Playbook, which focuses to improve the overall health and wellness of at-risk youth.
What you'll do
- Act as the primary point of contact for live service updates and greet customers in the service lane. Coordinate with Service Advisors and Technicians to deliver real-time information and conduct post-service follow-ups.
Ready to join Burns Buick GMC?
Take the next step in your career journey