INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

• Responsible for all aspects of inventory control, including receiving and handling stock orders from the hub or warehouse, ensuring accuracy of delivered products, and reporting any discrepancies.

• Support the sales team by retrieving stock in a timely manner, including omnichannel orders and stock pullbacks.

• Maintain the back-of-house area in a tidy and organized manner, in full compliance with Retail Operations and company standards.

• Perform continuous quality control on all products and promptly report any issues to the Store Lead.

• Support the after-sales process (alterations, repairs, personalization) to enhance and elevate the client experience.

• Ensure all stockroom equipment is fully operational, raising any concerns immediately through Ask Services.

• Handle ad hoc administrative tasks, including answering phone calls, liaising with Customer Service, managing stationery and supermarket orders, and supporting general administrative activities.

• Support ad hoc requests from store management, including assistance with events, visual merchandising, stock takes, and other operational duties as required.

PERSONAL PROFILE

Excellent organisational skills and meticulous attention to detail

Excellent communication skills both verbal and in writing

Intermediate computer skills in core Microsoft software

Previous experience with SAP desirable

Ability to work well in a team

Ability to work in a busy team environment

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.