IT Support Technician

Description

This is a critical role within the Bumble Bee Seafood Company as it is the first-line technical support for all users and departments. Accurately logging and helping to resolve support issues by utilizing our ticketing software. Ensure issues are resolved within the timeframes specified by the business and as outlined in our helpdesk service level guide. Troubleshoots end-user hardware and software problems. Makes repairs to company endpoints such as desktops, laptops, peripherals, and printers.

Essential Functions

• Timely and effective response to help desk tickets.
• Provide outstanding support for remote workers.
• Manage equipment inventory.
• Assist with maintaining on-premise hardware when needed.
• Research end-user hardware and recommend purchase options.
• Support office moves and additions, as required.
• Provide primary support on desktop and application issues.
• Assist with end-user training as appropriate.
• Onboard employees with account setup and initial computer use training.
• Offboard departing employees accounts, including equipment collection and company phone transition. 
• Participate in other IT initiatives, as assigned.

Qualifications

• Requires two years of information technology related work experience. 
• Hold at least one IT certificate or be able to obtain one within 90 days of hire.  Microsoft (e.g., MS-XXX) or CompTIA certifications are preferred.
• Strong analysis and problem-solving skills.
• Self-starter, with the ability to work independently and within a team atmosphere.
• Demonstrated expertise in Microsoft 365, and Microsoft Windows.
• Experience supporting web-based information systems.
• Experience with cloud-based telephony.
• Superior interpersonal and communication skills (verbal and written).
• Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
• Ability to build and maintain positive and supportive working relationships with internal users.
• Strong preference for a bi-lingual (fluent Spanish) candidate. 

Work Schedule: 

Core schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. May be required to participate in an on-call rotation with several other team members. However, flexibility is required due to the nature of business and departmental needs. Schedule may change, as needed, to include weekends and holidays or if the company changes standard working schedules. 

Required to be available during declared emergencies to perform duties as directed by management.

Compensation and Benefits

The health, satisfaction and security of our team members and their families are important to us and an important part of reaching our organization’s goals. We offer a total rewards package that includes valuable and competitive compensation and benefit plans. These programs reflect our commitment to attracting and retaining top talent. The compensation for this role includes base salary and eligibility for an annual bonus based on company performance. All incentive plans are subject to change.

The expected pay range for this role is $70,000 - $75,000 annually.

*The compensation will be commensurate with the level of knowledge, education, skills, and experience applicable to the position.

Our current benefits package, which is available to all full-time team members and their eligible dependents, includes:

· medical insurance

· dental insurance

· vision insurance

· 401(k) retirement plan with company match

· HSA & FSA

· life insurance and disability insurance

· and other voluntary benefits

We also offer time-off benefits including:

· paid time-off

· sick-flex time

· 12 company paid holidays

ABOUT THE BUMBLE BEE SEAFOOD COMPANY

The Bumble Bee Seafood Company is passionately pursuing its purpose of feeding people’s lives through the power of the ocean. We are an iconic 125-year-old year-old fishing company that consistently aims to deliver delicious, healthy, and affordable food to consumers while working hard to find new ways to protect the ocean and those that rely on it. Bumble Bee is firmly anchored in a commitment to connect the world to the ocean by re-defining sourcing, producing, and enjoying products from and inspired by the ocean.

Bumble Bee’s full line of seafood and specialty protein products are marketed in the U.S., Canada and over 50 markets globally under leading brands including Bumble Bee®, Brunswick®, Clover Leaf®, Snow’s®, and Beach Cliff®. For more information about the company, visit TheBumbleBeeCompany.com. For product information, visit www.BumbleBee.com.

  Bumble Bee Foods, LLC is an Equal Opportunity Employer/ Affirmative Action employer. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race (including hair texture and protective hairstyles), color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, veteran status, or any other protected status under federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact Bumble Bee Foods, LLC Human Resources Representative.

Requirements

 Qualifications

• Requires two years of information technology related work experience. 
• Hold at least one IT certificate or be able to obtain one within 90 days of hire.  Microsoft (e.g., MS-XXX) or CompTIA certifications are preferred.
• Strong analysis and problem-solving skills.
• Self-starter, with the ability to work independently and within a team atmosphere.
• Demonstrated expertise in Microsoft 365, and Microsoft Windows.
• Experience supporting web-based information systems.
• Experience with cloud-based telephony.
• Superior interpersonal and communication skills (verbal and written).
• Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
• Ability to build and maintain positive and supportive working relationships with internal users.
• Strong preference for a bi-lingual (fluent Spanish) candidate. 

Work Schedule: Core schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday. May be required to participate in an on-call rotation with several other team members. However, flexibility is required due to the nature of business and departmental needs. Schedule may change, as needed, to include weekends and holidays or if the company changes standard working schedules. Required to be available during declared emergencies to perform duties as directed by management.