Tier - 1 Desktop Support

Overview

Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.

This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.

Responsibilities

• Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
• Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
• Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
• Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.
• Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.
• Asset Management: Track and record assets managed by the department to ensure accurate inventory control.
• Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.
• Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.
• Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.

Qualifications

• Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.
• Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.
• Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.

Bonus points for…

Microsoft Intune Administration: In-depth knowledge and usage of Microsoft Intune.

Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.

Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.

Pay will range from $18 to $20 per hour, depending on experience and match to our needs.

If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.