About this role
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer’s product needs, design specifications and acts as the company liaison between the company and the customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
- Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
- Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
- Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
- Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
- Provides accurate and complete material take offs of single/multiple family home projects.
- Provides technical assistance to drafting and engineering as required.
- Analyze and size various lumber products using appropriate software.
- Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
- Codes and inputs customer orders, pricing information and additional data into the computer system.
- Creates accurate and complete invoices, work orders, and sales tickets.
- Maintains stock levels on the sales floor and in the stockroom.
- Operates and balances cash register daily.
- Research credits, returns, and late payments as needed.
- Works with outside sales representatives to ensure customer satisfaction.
- Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum education required: High School Diploma
- Minimum experience required: 1-2 years in building material industry with extensive knowledge of product and application.
COMPETENCIES
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Strong verbal and written communication skills
- Good interpersonal and influencing skills
- Strong customer service skills
- Knowledge of basic sales techniques and concepts
- Strong attention to detail
- Knowledge of business math
- Knowledge of company products, production processes and product standards
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Familiar with inventory and inventory control.
- Ability to operate computer, calculator & cash register.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Must be able to drive and walk throughout yards, plants, and offices.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Must be able to stand and walk frequently throughout the day.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Other facts
About Builders FirstSource
Builders FirstSource is the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. Our focus is on providing unparalleled service to both large and small customers. Through investments in innovation and an unmatched portfolio of value-added products and manufacturing capabilities, we’re revolutionizing the homebuilding industry – outperforming today and transforming tomorrow.
Builders FirstSource and the Builders FirstSource logo are trademarks of Builders FirstSource, Inc. and/or its subsidiaries. © 2022 Builders FirstSource, Inc. All rights reserved.
JOB SEEKERS: Beware of job scams and fake employment offers.
It has come to our attention that fraudulent employment offers have been sent to job seekers by people who claim to be employees of Builders FirstSource (BFS). These scammers use a variety of tactics to engage with job seekers to commit identity theft, financial fraud, and other crimes. They can be very convincing, going as far as to steal the profile pictures of our actual recruiters from their LinkedIn profiles and using email addresses that contain words such as ‘@BuildersFirstSource’ or '@BFS.' The scammers will typically ask you to send money at some point (for equipment, training, or a uniform, etc.). A LEGITIMATE BFS RECRUITER OR HIRING MANAGER WILL NEVER ASK YOU TO SEND US MONEY. Also, you will never receive a job offer from us if we have not verbally interviewed you. If you ever receive an unsolicited or suspicious communication that demands any form of payment in connection with employment at BFS, you should consider it to be fraudulent and cease all contact with the sender. You can report US job scams to the FTC (www.ReportFraud.ftc.gov), your state attorney general, or econsumer.gov for international scams. You can also report any fraudulent activity to LinkedIn.
What you'll do
- The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone. They generate sales by understanding customer needs and acting as a liaison between the company and the customer.
Ready to join Builders FirstSource?
Take the next step in your career journey